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    thredUP

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.2 / 5
Better Business Bureau
1.1 / 5
Corporate Values

Overview

thredUP has a consumer rating of 3.23 stars from 5,695 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with thredUP most frequently mention great condition, good quality and polka dot.thredUP ranks 5th among Used Clothing sites.

  • Service
    475
  • Value
    515
  • Shipping
    502
  • Returns
    334
  • Quality
    474

This company does not typically respond to reviews

Positive reviews (last 12 months): 0.6%
Positive
1
Neutral
16
Negative
157
View ratings trends
220
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What reviewers want you to know

Positive highlights

  • Thank you for making the shopping experience such an easy process.
  • And returning clothes was easy, with free shipping and a very workable return policy.
  • 2021 Customer Choice Winner

Critical highlights

  • After reaching out to customer service a final time, my refund came for the wrong amount.
  • I am essentially forced to take the store credit instead.
  • And to have to pay a restocking fee of $8.99 and return shipping it wasn't worth the hassle...
How would you rate thredUP?
Top Positive Review

“GREAT PRODUCTS! GREAT PRICES!”

Joanne H.
11/7/20

I recently purchased 3 pairs of workout / leggings and 3 sweaters. The quality was great on all of them. And they fit really well, too, thanks to accurate sizing labels online. The only "complaint" in have is that instead of all coming in 1 package, they came in 3 separate mailings, which meant that there was more waste and postage than necessary. Nevertheless, i look forward to returning to thredUP for some future shopping needs.

See positive reviews
Top Critical Review

“FRAUDULENT”

No N.
11/8/21

False listings of items and their condition, material and wear Stealing from Goodwill and Sal Val which use the funds from sales for the community. The items bought literally were from there or the bins you see in the parking lots that say that they are -for profit-. They stink to high heaven of perfume and dirty socks. They do not resemble the photos. This business is a scam LIke so many online Sick

See critical reviews

Reviews (5,695)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (457) store credit (118) restocking fee (61) consignment shop (111) consignment store (91) shopping experience (49) return policy (67) quality clothes (40) quality clothing (47) return process (31)
non738
1 review
10 helpful votes
November 8th, 2021

False listings of items and their condition, material and wear

Stealing from Goodwill and Sal Val which use the funds from sales for the community. The items bought literally were from there or the bins you see in the parking lots that say that they are -for profit-.

They stink to high heaven of perfume and dirty socks. They do not resemble the photos.

This business is a scam LIke so many online

Sick

celinel29
1 review
53 helpful votes
March 1st, 2021

I would have felt a whole lot better if I had donated them as well cause I only made $. 50 from the app and is said to only be getting $31 after Sending in 17 items I had no idea they would take most of the money they had placed on the items after sales. It's such a waste of time, I wish there was an option for no star. KMT, judgment day is coming for all you scammers out there rubbish. My evidence is attached so y'all can see they price them for a lot and send u pennies. This is bulls***.

Tip for consumers:
You can pay for the items to be sent back to you but that takes forever as they take 20 donkey years to review and send it to you am yet to see mine

Products used:
None I sent them the dam products

Shipping
Returns
jenniferc1361
1 review
104 helpful votes
March 22nd, 2020

Don't waste your time if you think you're going to make any money.
I honestly feel like I should've just thrown my stuff away instead of Thred Up insulting me with a ridiculous payout of $0 for a brand new (never used) Coach wristlet (which they had listed as gently used)! Then charging $10 to return clothing they don't like, so I end up making ZERO dollars. I could've thrown it in the garbage and felt better about it - rather than feeling like I got scammed!

joanaf15
2 reviews
23 helpful votes
September 6th, 2021

Purchased a bunch of clothing end of July and returned them to find the clothes we're in poor condition and smelled like cigarette smoke. Returned the items for my money back even though they deducted $10 for whatever reason. Anyways returned the items almost two weeks ago and STILL haven't gotten my money back it's impossible to get in touch with anyone no phone number no one available on live chat and no one answers emails. Scam company I'll never purchase from them again

deec206
1 review
9 helpful votes
November 13th, 2021
Verified purchase

ThredUp accepts items with so much inconsistency that it is impossible to predict what they will accept and what they will "reject." They clearly make a significant profit off the "rejected" items as well but force you to decide in advance whether you will accept their rejections. You will lose (have stolen) valuable items without explanation. Very untrustworthy. Not recommended.

Service
Value
Shipping
Returns
staceyd259
1 review
0 helpful votes
March 10th, 2022

Hello, I sent 5 huge bags of clothing including many name brand items to Thread up. They paid me nothing and kept everything. After I messaged them on Facebook they blocked me. DO NOT TRUST THIS COMPANY!

Tip for consumers:
Don't trust this company.

Service
Value
Shipping
Returns
Quality
kaitlinp27
1 review
0 helpful votes
March 15th, 2022
Verified purchase

Better make sure you thoroughly go over the return policy. If you choose free label it's returned as a store credit, if you pay for the label you'll get your money back in full. Also! If you're using affirm, you still have to make your affirm payments if you get store credit. So still making payments on a return you made. Part of me wants to not even bother with my store credit but it would literally be throwing my own money away. Frustrating!

Tip for consumers:
READ THE RETURN POLICY

Products used:
I kept a pair of shoes

Service
Value
Shipping
Returns
Quality
stormyp
1 review
28 helpful votes
August 19th, 2021

I have sent 3 bags over a 1 month period just to get my closet cleaned out. These clothes were all fairly new … the last bag contained an authentic Prada backpack purse. No record of it being in the bag …
It is impossible to reach these people by phone
The internet chat is a joke with palliative answers
No one has ever called me back
The Prada backpack was authentic… I believe it was taken for resale somewhere else.
I will not use this company again.
Beware of the scam!
UPDATE… I finally did receive an email after I contacted the Media site. The email says they reserve the right to not accept any items. Yes. But the Prada is not even listed as not accepted. Theft? Yes in my opinion. Scam artists. Live and learn!

Tip for consumers:
Don’t.
Use some local resale or check Google reviews first
If I had done that, I would not have lost a $2500 purse.

Products used:
None… this was a resale online that they send a clean out bag to you… however, the items that are sent are not always noted… an authentic Prada backpack is not missing … can’t reach anyone .., no way to communicate

Service
Value
Shipping
Returns
Quality
kathrynm354
1 review
58 helpful votes
November 27th, 2020

I returned my entire box to Thred up on the final day given by the Company on 10/16/2020. On Sunday 10/25/2020 they charged me the full price of my box $256.90. I used their label! I have been e-mailing since Monday morning 10/26/2020 with no response! Nothing has been posted to my account! BUYER BEWARE! I went on Facebook and saw were another individual returned their products in JUNE and still has no resolution! This is a unacceptable way to do business!

roneaa
1 review
56 helpful votes
July 22nd, 2020

I recently purchased a faux leather jacket from thred up and as I was searching the pockets I found a pair of unwashed women's panties! I'm totally disappointed and disgusted by this! How can they not have someone who checks the items before sending them out! They have just lost a customer!

jamesr64
thredUP -. – thredUP Rep

Thank you for taking the time to bring this to our attention, Ronea. We are really sorry to hear that you received the jacket you purchased in this condition. Our team closely inspects every item that gets sent to customers, and we apologize for any oversights on our end. Please reach out to our Customer Support team via thredUP.com/contact with your order number, we'll be happy to provide you with a good resolution to this.

anad245
1 review
12 helpful votes
October 14th, 2021

I had decided to clean out my closet and had a dress that was a designer $600 in my bag. They put it under some strange brand. I saw the price they listed it for was $12 …. And my payout would be $ 2.50! I emailed them immediately too please change prices or ship back to me. The girl said she would work on it immediately. A week later, I check my kit and the item was SOLD. I learned my lesson and will just donate clothes completely in the future. I feel that this company just wants to be greedy… will not use EVER again

Tip for consumers:
Do not use site

jillb697
1 review
7 helpful votes
September 12th, 2021

Do not use this online clothing store if you want anything delivered less then 4 weeks. Poor customer service where they completely lie to your face that their behind and lie about the process should take 3 to 5 business days even though your package has been in transit for 3 weeks already!

Tip for consumers:
Customer service reps are lieing about how long it takes to process sales orders and returns. They shipped a blouse with a stain on the center front. Their shipping tracking system changes eta daily. One minute it's arriving tomorrow then 3 days later the eta is pending for 5 days in a row. Customer service say "sorry" for delay.

Products used:
Women's clothing and Shoes

Service
Value
Shipping
Returns
Quality
melissab2315
1 review
2 helpful votes
February 4th, 2022
Verified purchase

One item was heavily stained with pulled threads. Another had a button literally falling off. I wouldn't buy these items at a garage sale for the $2 restocking fee. Only one item arrived as described. The whole box reeked of bad perfume. If you're a seamstress, willing to gamble, and looking for unusual items that fit your style and wallet or only buy new with tags, go for it. Otherwise Poshmark is a lot better, and the sellers get the money, not some start up tech CEO. I'd love to help you think secondhand first Jim, but this business model fails.

Tip for consumers:
Only buy new with tags or be prepared for heavily used items which you won’t be able to resell and will need to clean and repair before wearing. You also need to know your size in the brand you’re buying because the descriptions on the site are not helpful.

Products used:
Honestly, it’s probably a better use of my resources to try to repair the items versus trying to return them. I just won’t be using this service again.

Value
Shipping
Quality
jennac150
1 review
7 helpful votes
October 22nd, 2021
Verified purchase

For the most part I've had a positive experience purchasing items through thredUP, but am really disappointed over an item that arrived – which was described as being "in good condition with minor wear on fabric" – having looked like it was run over by a car or bike. Looking closely back at the item as it was pictured on their site, they were able to hide most of these highly visible marks with the jacket's hood, while the other marks are visible only on the underside of the sleeves (so not captured in the photo). I feel this item was falsely advertised and unfairly priced.

janb291
1 review
98 helpful votes
February 18th, 2020

I sent a clean out bag in (as I have done before), received an acknowledgment that it was being processed. After a few weeks go by a receive a thank you for your donation from thredup. I am shocked by this as some of the items included in my clean out bag were brand named with tags. I sent an email to their customer service only to be told that there was nothing that could be done. I'm very upset over this and will not recommend or use thredup again.
Jan B

carolanneb7
1 review
11 helpful votes
August 9th, 2021
Verified purchase

When I placed a rather large order, I made sure my address was updated before placing it. They sent it to an old address anyway and are telling me they will only refund my money if the package happens to get returned. I have no way to get the package returned when they left it on a porch somewhere. Fed ex said they would have to request for the package to be picked back up and taken to the right address. That is what they should have done.

Service
Value
Shipping
Returns
Quality
bc254
1 review
5 helpful votes
October 26th, 2021

This company is a total rip off! Sent clothes in to sell, first they lost one of my clean out kits, secondly did not return all my items that were supposed to be return to me. Then I go to reclaim items that didn't sell they are charging 5.99 reclaim fee for each item. No where was it shown anywhere when I sent the cleanout bags that I would be charged for that. I will never use this company again or recommend it total scam.

carolg1206
1 review
11 helpful votes
August 26th, 2021

Impossible to reach when there's an issue. I have ordered from them once before and had no issues. However, this time is different. I ordered some beach dresses one week in advance of when I wanted them. They shipped within two days and I thought everything was fine. My package is sitting on the other side of the country for the last three days with no updates. There is no expected date of delivery. I cannot find a way to reach anybody at threat up to get answers. I would not order from them again and do not recommend them

cheryls478
1 review
102 helpful votes
January 25th, 2020

Thredup is terrible... Still have not received payout for clothing... Don't do business with this company they're horrible... You would come out better by giving your clothing away... 200.00 dollars worth of clothing... When they do decide to payout. I will receive, (4.24)... Stay away from this place.

nickm793
3 reviews
10 helpful votes
May 24th, 2021

I have had problems returning things. They claim items smell too badly to return. I know this is not true because I have sent two returns identically packaged, and one will be accepted, the other rejected. I now do not order anything thinking I can return it. With their prices, and the restocking fee they charge even when they won't give return credit, it's becoming a real deterrent. Do not buy anything you aren't sure will fit or look nice on you.

Tip for consumers:
They don't accept everything for refunds - frequently claim items are returned in unsellable condition when they were sent back as received, unworn and undamaged. Common claim is they have an odor which I know not to be true in my case. They charge a restocking fee even if they reject returned items. They also give unreliable measurements or none at all and don't differentiate \Asian or UK sizing.

Products used:
dresses, skirts, tops, shoes, jackets, coats, pants

Service
Value
Shipping
Returns
Quality
st15794
3 reviews
7 helpful votes
November 13th, 2021
Verified purchase

Made a purchase of about $1000 that never arrived. The company claimed the address was changed and then not found but it's an actual Post Office (confirmable on google) where FedEx & UPS delivers.
The sector of fedex that they use does not even allow changes so they put he wrong address on the label initially or fraudulently kept my merchandise. I spoke with fedex directly and receive a case number with them as they confirmed and provided documentation of Thredup's fabrications. My shipment was delivered to an address in a city that was not even listed on my account. Thread up then stated they would do nothing about it and recommended speaking with my bank. I've filed a complaint with the Better Business Bureau, FTC and are filing a police report. It is insane and unacceptable.

Tip for consumers:
DO NOT ORDER FROM THREDUP!

Products used:
N/A

Service
Value
Shipping
Returns
Quality
melissah1610
1 review
1 helpful vote
February 16th, 2022

The idea behind thredup is brilliant. In practice, it doesn't live up to the hype. After receiving my items, it took the thredup team six months to go through and price. The prices for the seller are atrocious. As an example, I sent in a brand new, never worn $120 pair of running shoes. I could have sold them on Facebook Marketplace for $60. With thredup my take was $8. In summary, find another option for selling your goods.

linneam16
1 review
13 helpful votes
July 17th, 2021

I've just read through some of the reviews. Wish I had before I shipped off my "kit". Took 2 months to process. Prices incredibly low. Haven't gotten any pay-out and now don't expect to. At least 4 things that were practically new never made it for sale without any notice to me. I read here that they don't accept some things because they have to "balance" their inventory. If these were in fact donated, why not give an accounting of that? Seems like an opportunity for theft if you ask me. Will never use them again.

Tip for consumers:
Don't!

Products used:
na

Service
Value
Shipping
elliah
1 review
4 helpful votes
September 24th, 2021

I returned an item I bought (which smelled of the previous owner's perfume). I received an email saying the refund had been made but I never received it. I discovered it's sitting in my account as a credit. Tried to get in touch with their customer service - which is only a chat function - and my question went into a black hole - no status message, no "you're x in the queue", just crickets. I will never buy from them again. Gave two stars because the return actually process worked well.

Tip for consumers:
Only buy if you're sure you're going to keep the item.

Service
Returns
charlottem277
1 review
19 helpful votes
August 18th, 2020

I placed 2 different orders and have received some of my items but am still missing items from both orders that I've paid for. I have emailed their customer service 3 separate times. No response at all and no way to contact them. I will be contacting my credit card company and requesting a charge back for services not rendered. If I could I would give them no stars. I paid for items that haven't even shipped! They literally just pocketed my money and then ignored me and haven't sent me my clothes.

jamesr64
thredUP -. – thredUP Rep

Thank you for sharing your feedback, Charlotte. We apologize for any delays in communication with our Customer Support team. Due to a recent influx of inquiries, response times are a bit longer than usual and we appreciate your patience while we get back up to speed. Please be assured that we have reached out to you with more updates about your Orders.

Q&A (225)

Answer:

Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.

By Rebecca B.
See more answers (49)
Answer:

Hi Wendy, If you have any specific items in mind it is best to contact support@thredup.com to get an estimate however we have this information posted in the link below: http://support.thredup.com/hc/en-us/articles/203415086-CONSIGNMENT-Everything-you-need-to-know- Essentially, items with a higher MSRP will offer a higher payout on resale. We are always happy to answer any questions that you may have if you reach out to support. We look forward to assisting you.

By thredUP -.,
See more answers (30)
Answer:

Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.

By Allison F.
See more answers (23)
Answer:

I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.

By S S.
See more answers (23)
Answer:

Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.

By Allison F.
See more answers (14)
Answer:

They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing

By Lynne R.
See more answers (22)
Answer:

Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.

By Christine w.
See more answers (13)
Answer:

Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.

By caroline g.
See more answers (12)
Answer:

Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.

By Susan W.
See more answers (15)

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About the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.

Business History

Back in 2008, co-founder James Reinhart opened his closet and couldn’t find anything to wear. It was this moment in Cambridge, MA that the initial idea for thredUP was born. Founded in 2009 as a pilot for peer-to-peer online sharing of men’s shirts, thredUP is now the world’s largest online marketplace to buy and sell women’s and kids’ secondhand clothes. Our start-up headquarters are located in downtown San Francisco with distribution centers all across the US.

Company Representative

jamesr64
thredUP -.
Typically does not respond to reviews

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