• Bookmark

    Three Bird Nest

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.6 / 5
Better Business Bureau
4.6 / 5
Corporate Values

Overview

Three Bird Nest has a consumer rating of 4.86 stars from 5,608 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Three Bird Nest most frequently mention customer service, great quality and shopping experience.Three Bird Nest ranks 25th among Women's Clothing sites.

  • Service
    37
  • Value
    5
  • Shipping
    6
  • Returns
    5
  • Quality
    5

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 97%
Positive
5,397
Neutral
111
Negative
54
View ratings trends
11
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Would not refund my money, only offered store credit and only for half of what I spent.
  • They sent me a gift certificate instead which I refuse to use because they also have a terrible customer service.
How would you rate Three Bird Nest?
Top Positive Review

“Awesome customer service”

Laurel B.
7/18/21

When I had an issue with the shipment of my clothing order, Three Bird Nest was quick to respond. They made the whole reorder and replacement process so easy, and when one of my items was sold out after lost in shipping, they were kind enough to make some suggestions and help me find great alternatives. The staff was so sweet and kind, and to top it off, all the clothes I've ever bought from them have looked great. Would recommend to anyone

See positive reviews
Top Critical Review

“Poor customer service”

Maria W.
5/29/20

I ordered a jumpsuit and it came in the wrong color. When I first contacted them they said they would refund it because the item was sold out. Two weeks later when I asked how long before I receive my refund I was told that I had in fact receive the correct one and they would not refund me but if I wanted to pay for shipping and mail it back I could have a 50% credit. I can tell the difference between Charcoal and navy blue. I am very unhappy.

See critical reviews

Reviews (5,608)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (12) customer service (8)
laurelb82
1 review
1 helpful vote
July 18th, 2021

When I had an issue with the shipment of my clothing order, Three Bird Nest was quick to respond. They made the whole reorder and replacement process so easy, and when one of my items was sold out after lost in shipping, they were kind enough to make some suggestions and help me find great alternatives. The staff was so sweet and kind, and to top it off, all the clothes I've ever bought from them have looked great. Would recommend to anyone

Products used:
Tops, dresses, jumpsuits

Shipping
Returns
monicam906
1 review
0 helpful votes
March 14th, 2022
Verified site experience

Love, love, love TBN! It's so easy to shop their app and the detailed descriptions they provide with measurements, fabric content, etc. is much appreciated. The quality of the garments are all high quality items and they won't disappoint.

I reached out to customer service once and not only did they responded promptly but they were also professional and friendly. I've placed multiple orders now and can't seem to find the discipline within me to stop.

Reason I chose this business:

I check their site frequently for new arrivals and new sale listings but their outfit of the week caught my attention where I then noticed they had a sale in effect for Pi day.

powells6
0 reviews
0 helpful votes
January 2nd, 2022
Verified site experience

Shopping experience is/was great. I haven't had a chance to wear the hmm, I can't remember what I bought but it looks like I'm going to enjoy it late spring thru the summer. It came quickly as I had anticipated a long wait due to it being the holidays... so thank you for that! I just bought a necklace on your site & it was a pretty "wow" experience. 5 star all the way! Thanks again threebirdnest!

Reason I chose this business:

I just ran across an advertisement, thought you all had a few things this o'ld bird can wear so I gave it a whirl!

karlym7
1 review
1 helpful vote
October 8th, 2020

I ordered from this store for the first time after debating for a long time. I received my order within a week of it being shipped and I love all the items I got. I got 3 bralettes and they fit nicely and are very beautiful. I was worried because of the other reviews which I read after I placed the order and paid. This is my first online order ever and I can't wait to order more from here! I'm in love!

triyanaleap
1 review
0 helpful votes
January 1st, 2022
Verified site experience

Clothing quality is most often really amazing! The sales are awesome! Only negative is that I do believe some items are too expensive, in my opinion, for what you are getting. I can attest to this as I have had one or two small issue with specific items over the few orders I've placed. One seem ripped on a jumpsuit after wearing for only a few hours lounging at home, I had to sew/reinforce it, and another sweater smelt really awful coming out of the package and continued to smell weird for at least the first 2 washes.

Reason I chose this business:

Great Sale!

jennyf189
1 review
0 helpful votes
December 3rd, 2021
Verified purchase

The style of this dress is cut wide but ended up fitting nicely on a larger frame, 5'1" young teenager. I originally bought it for someone else who was the same height but smaller and under 100 lbs. And at the time, I sent the seller a request for a refund, which they said they would honor even though it was a final sale item. But after some consideration, I decided to keep the dress because it ended up fitting someone else I hadn't thought of at the beginning.

My correspondence with the seller was through email, and it was prompt and fair.

Reason I chose this business:

I chose this seller because the prices were low and the styles simple.

Service
amys2424
1 review
0 helpful votes
February 23rd, 2022
Verified site experience

Purchased the Simply Comfort Jumpsuit. LOVE IT! Loved it so much, that I returned to buy it in every color! It is so incredibly comfortable, but still super chic. I paired it with a long scarf, denim jacket, some funky jewelry and received compliments all day long... from complete strangers! This thing is fierce. <3

sarac576
1 review
0 helpful votes
October 25th, 2021
Verified site experience

TBN is a great place for staple items as well as on trend of the moment Boho style. Max from customer service is absolutely wonderful!
I have been a customer for a years and whilst 3B has grown tremendously from the ‘lil shop' it started as... they have done their best to always help the customer.
The various pieces sold range in size, functionality, and overall style- but remain affordable. Thanks TBN - SaraSmile

Reason I chose this business:

Happily a Returning customer!

julies2054
1 review
0 helpful votes
January 2nd, 2022
Verified site experience

5 STARS! Always a pleasure shopping with Three Bird Nest. Easy, smooth check-out as a returning customer and quick shipping turnaround time to add! Love receiving the direct notifications via text with current sales or weekly promotions. Often inspires me!

Reason I chose this business:

GREAT ESSENTIALS - quality, trendy "Boho" fashion pieces at an affordable price and/or an awesome promotion offer is why I CHOOSE Three Bird Nest on ANY DAY!

juliew905
1 review
0 helpful votes
November 4th, 2021
Verified site experience

This is my first purchase. My 5 star rating is based on ease of use for the website and being able to order online. I cannot rate on shipping time or product quality just yet! I think they advertise well and all the items look good on the model so I'm hoping for the best. Unfortunately the leggings I ordered were apart of an "outfit" of the week but the top was sold out. I looked today and found that the leggings I was interested in were available so I'm looking forward to getting these. I hope I can rate garment quality with 5 stars as well.

Reason I chose this business:

Advertisement looked good. Prices seem reasonable but I don't know what the actual quality of the garments will be yet. This is my first order.

trinat55
1 review
0 helpful votes
November 30th, 2021
Verified site experience

Love your styles and your website design is intuitive and clean. I would love to Sell your products as I do other (affiliate programs). I don't have a retail (brick and mortar) space but would be willing to go the wholesale route…however, a large aspect (benefit) I would lack, then, would be your website structure and access to ALL products that pair so well together. Do you have plans to do an Associate/affiliate program in the future? Trina *******304.

Reason I chose this business:

Love the style!

marnab2
1 review
0 helpful votes
March 12th, 2022
Verified site experience

This is by far my favorite boutique for clothes. More than half of my wardrobe is from Three Bird Nest. Great quality and styles that get compliments whenever I wear them. And they have excellent customer service.

laylac17
1 review
0 helpful votes
March 14th, 2022
Verified site experience
• Updated review

My FAVE online store! Best customer service I've ever experienced. I never have complaints. Oh, except an item I wanted was out of stock lol I'll grab it next time though

Reason I chose this business:

This week's OOTW caught my eye. Plus the piday coupon code. Couldn't pass it up

Always perfect
January 19th, 2022
Verified site experience
• Previous review
LOVING the boho blowout sale!
December 10th, 2021
Verified site experience
• Previous review
amberl444
1 review
0 helpful votes
March 8th, 2022
Verified site experience
• Updated review

I absolutely love Three Birds Nest and all their products! The only thing that sucks is the exchange rate into Canadian Dollars, and then like $75 for import duty fees. I would love it if they would offer a "Canadian Discount" like once a year for faithful Canadian customers to be able save a little extra <3

Reason I chose this business:

I LOVE their clothes, and how everything just fits so well and makes me feel comfortable in my own skin.

I saw an Instagram ad and I'm excited to see if these...
January 15th, 2022
Verified site experience
• Previous review

I saw an Instagram ad and I'm excited to see if these clothes live up to the hype!

Reason I chose this business:

Instagram Ad!

karing71
1 review
0 helpful votes
December 2nd, 2021
Verified site experience

Always great products. Definitely do not last long on the wear and tear even with cold hand washing but still nice while they last.

tiffanyi28
1 review
0 helpful votes
December 3rd, 2021
Verified site experience
• Updated review

Super fast shipping and have absolutely LOVED everything I have purchased. The quality is amazing as well!
Thank you guys who make this all happen!

Reason I chose this business:

I found this boutique a while ago and tell EVERYONE about it when they say oh my gosh what a cute outfit where did you get it?

Fast and always quality products!
November 22nd, 2021
Verified site experience
• Previous review

Fast and always quality products! Love

Reason I chose this business:

The quality for sure! Thanks for all of you guys hard work!

Love the Quality of the clothing!
October 5th, 2021
Verified site experience
• Previous review
lindiev
1 review
0 helpful votes
January 16th, 2022
Verified site experience
• Updated review

Love 3BN but don't like that I can't see my total until I've already logged into PayPal. I prefer typing in coupon codes before continuing to payment. If a code is corrupt, I would have needlessly logged in my personal information. Thank you for the feedback option. It shows that you care about your customers.

Reason I chose this business:

3BN repeat customer.

The phone version was very glitchy today
January 8th, 2022
Verified site experience
• Previous review

The phone version was very glitchy today. I switched to my laptop and was able to order way faster. Love 3BN. My puppy chewed one of my 3BN bras a few days ago so this sale couldn't come at a better time. Thank you!

Reason I chose this business:

Loyal customer.

I love 3BN
November 19th, 2021
Verified site experience
• Previous review
leahs359
1 review
0 helpful votes
January 27th, 2022
Verified purchase

Great selection, fair prices. I would LOVE to see more basic fitted t shirts that I could pair with the beautiful skirts you sell. I placed a BIG order and loved everything.

Reason I chose this business:

The boho vibe clothing and discount codes

tiffanyb759
1 review
0 helpful votes
February 1st, 2022
Verified purchase

I LOVE everything about Three Bird Nest! Fast shipping Gorgeous clothes! I get so many compliments on my outfits and kimonos from you guys.

Reason I chose this business:

The awesome sale. I LOVE your Kimonos so I had to take advantage.

sabrinaw185
1 review
0 helpful votes
February 3rd, 2022
Verified purchase

Truly a great experience. Order arrived very quickly. The quality of the clothes is superb and I rotate these pieces into my wardrobe regularly.

Reason I chose this business:

I think I just saw an ad for TBN, as I've never heard of you before. I definitely plan on ordering more things from here!

rosemarym278
1 review
0 helpful votes
November 25th, 2021
Verified site experience

I made a mistake earlier on my order and Holly fixed it right away for me. Great customer service and beautiful clothing :)

Reason I chose this business:

I have wanted to get something for a while now and I could not pass up the sale today.

lynnc621
2 reviews
0 helpful votes
January 10th, 2022
Verified purchase
• Updated review

First time shopping this site. Love the styles and love my kimono. It adds a great casual look to whatever I am wearing.

Reason I chose this business:

Love the look!

First time shopping this site
November 26th, 2021
Verified site experience
• Previous review

First time shopping this site. Can't wait to get my order. Love the styles.

Reason I chose this business:

Love the look!

jessikahp
1 review
0 helpful votes
March 6th, 2022
Verified site experience

Love three bird nest! The only way I could love this boutique more is if they had some sort of a rewards system.

Reason I chose this business:

Because they sell products that express who I am

krystall128
1 review
0 helpful votes
February 18th, 2022
Verified purchase

I have gotten so many compliments on these pants! They are super comfy and fit to size! They look high quality too!

dalef275
1 review
0 helpful votes
October 10th, 2021
Verified site experience

I had a little trouble with the coupon code. But, other than that everything was fine. Excited about receiving the jumpsuit. Thank you, Dale

Reason I chose this business:

Show it on Instagram and liked the picture of the jumpsuit.

Q&A (2)

Answer:

Def 100% a legit company! I've ordered from them several times and have always recieved the exacts items I've ordered in a timely fashion

By mollie d.
See more answers (2)
Answer:

Super easy and quick. I'm talking minutes to get a response! I've never had such an easy time getting ahold of customer service before

By mollie d.
See more answers (2)

Can’t see your question? Ask to get answers from the Three Bird Nest staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Products (64)

Cozy Plaid Pocket Ruana Wrap - Fuchsia - Fuchsia
Cozy Plaid Pocket Ruana Wrap - Fuchsia - Fuchsia
5 reviews

Lightweight and fits adorably over sweaters/shirts. Color is so fun.

Crushin&#039; On You Velvet Kimono - Black - OS
Crushin' On You Velvet Kimono - Black - OS
2 reviews

So pretty and elegant for any occasion!

Simply Comfort Jumpsuit - Dark Gray - S / Dark Gray
Simply Comfort Jumpsuit - Dark Gray - S / Dark Gray
6 reviews

Love this jumpsuit so much! Just waiting for cooler weather to wear it. It's so comfy and has enough shape to be flattering but loose enough to feel like I'm in my pj's!

The Wren Tunic - Black - OS / Black
The Wren Tunic - Black - OS / Black
2 reviews

Absolutely love it!

Fallon Embroidered Sleeve Poncho - Sage - Sage
Fallon Embroidered Sleeve Poncho - Sage - Sage
2 reviews

Love this top, although is a bit on the thin side. But I've got a lot of compliments so far.

Light Of The Moon Crochet Trim Bralette - Black - L / Black
Light Of The Moon Crochet Trim Bralette - Black - L / Black
2 reviews

Order a large and fits perfectly

Fun In Florals Kimono - Black - OS
Fun In Florals Kimono - Black - OS
2 reviews

Love this kimono! I'm an xl and the fit is perfect. I like that it's not see through.

Paisley Tapestry Free Flow Duster Kimono - Brown - OS / Brown
Paisley Tapestry Free Flow Duster Kimono - Brown - OS / Brown
2 reviews

I'm 5'10" and this duster literally drags the ground in the back! Also wearing a Large size Stevie Super Flare pant from them that have an incredible 35 inch inseam. I wore this for Thanksgiving and got tons of compliments. It was cute and comfy and the pants were perfect after a big meal. Love the elastic waist but the kimono is so stunning! Heavy flower child vibes!

Willow Floral Maxi Dress - Navy - S
Willow Floral Maxi Dress - Navy - S
1 review

I am actually wearing it today.

Simply Comfort Jumpsuit - Dark Gray - M / Dark Gray
Simply Comfort Jumpsuit - Dark Gray - M / Dark Gray
6 reviews

Super soft and comfortable. But I don't think it is an outfit I would wear out, more for lounging around the house

Dreamy Macramé Kimono - Mocha - OS / Mocha
Dreamy Macramé Kimono - Mocha - OS / Mocha
1 review

Comfy and worth it

Saltillo Banded Cuff Bracelet - OS / Camel
Saltillo Banded Cuff Bracelet - OS / Camel
1 review

Lovin the Boho/ western vib!

Whiskey Pendant Necklace - Ivory - Ivory
Whiskey Pendant Necklace - Ivory - Ivory
1 review

I love the versatility of this necklace I will be wearing it a lot!

Cozy Cabin Lounge Socks - Oatmeal - OS
Cozy Cabin Lounge Socks - Oatmeal - OS
1 review

Super soft and comfy and love the neutral color to go with everything!

3BN Simply Unique Hooded Top - Beige - M / Beige
3BN Simply Unique Hooded Top - Beige - M / Beige
1 review

This top is so adorable. Fits as expected (a little big but not overly big).

Floral Textured Padded Bralette - Mustard - M/L
Floral Textured Padded Bralette - Mustard - M/L
1 review

I have a broad rib cage that makes bralettes he's to find. The m/l fit perfectly and made my tatas look amazing. For reference, I'm a 38DD.

Cher Solid Raw Edge Flare Pant - Black - XL / Black
Cher Solid Raw Edge Flare Pant - Black - XL / Black
4 reviews

Very long but comfortable.

See more products

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Shop our online boutique of cute clothing & bohemian styles. Three Bird Nest sells Women's Boho Clothing & accessories at affordable prices. Cutest outfits too!

Company Representative

jamesp2914
Monica C.
Typically responds within 3 days

How do I know I can trust these reviews about Three Bird Nest?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Three Bird Nest?

Related articles and tips

6 Prom Dress Disasters

Prom season is here, and you deserve to look and feel amazing for your big party! Whether you are attending prom for the first... read more