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    Tire Rack

Corporate Values

Overview

Tire Rack has a consumer rating of 4.84 stars from 342,938 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Tire Rack most frequently mention great service, easy process and free shipping.Tire Rack ranks 1st among Tires sites.

  • Service
    1824
  • Value
    16138
  • Shipping
    16121
  • Returns
    35
  • Quality
    16094

This company responds to reviews on average within 19 hours

Positive reviews (last 12 months): 97.4%
Positive
114,200
Neutral
2,268
Negative
755
View ratings trends
54
See all photos

What reviewers want you to know

Positive highlights

  • Reggie Ext 4644 is an excellent customer service agent.
  • Ease of use and great prices made the shopping experience great

Critical highlights

  • Would not validated credit card so had to make other calls.
  • User interface doesnt work right cant enter city with out space after the zip code, and cannot enter phone number
How would you rate Tire Rack?
Top Positive Review

“Excellent customer service”

Olivier S.
6/20/21

I gave them a try 2 weeks ago and their prices were simply great. However the tires arrived to the installer 24 hours late compared to what the website was stating and I this had to return them. Customer service was very accommodating and accepted an in between solution so to limit my return fees. That was fair from their part and I would recommend this business same as I would use them again when needed.

See positive reviews
Top Critical Review

“Warranty not honored”

Manuel S.
4/26/21

I hit a pothole and tired was damaged beyond repair but within the 2 year period. I purchased a new tire from tirerack and had it installed by a local tire shop. I provided the receipt and after two months they reject my claim and not reimbursing me as they said they would. They scam you with their warranty guarantee and find a way to not pay. I will take my business elsewhere.

See critical reviews

Reviews (342,938)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (2632) shopping experience (1865) web site (2255) use site (821) right tires (602) credit card (522) phone number (108) billing address (111) checkout process (211)
oliviers21
3 reviews
0 helpful votes
June 20th, 2021
Verified purchase

I gave them a try 2 weeks ago and their prices were simply great. However the tires arrived to the installer 24 hours late compared to what the website was stating and I this had to return them. Customer service was very accommodating and accepted an in between solution so to limit my return fees. That was fair from their part and I would recommend this business same as I would use them again when needed.

Products used:
Michelin tires

rich23
1 review
0 helpful votes
August 8th, 2021
Verified purchase

Second time using this online tire shop and their nationwide network of affiliated installation shops. Second time to enjoy a no fuss purchase experience, quick delivery and professional, good value service from the local installation shop. This time they shaved the one tire I needed to match the tread depth of the existing tire on the same AWD axle. That cost $30 and saved me $$$ NOT buying a second tire. Great company.

Tip for consumers:
AWD? Tirerack will shave one tire to match the tread depth of the existing tire on the same axle.

Products used:
One Continental tire.

Service
Value
Shipping
Quality
charlenek72
1 review
1 helpful vote
February 20th, 2021
Verified purchase

From looking at items on website, to a little help needed through your customer service representative and last but not least delivery. Great job all around. First time using Tire Rack, without a doubt I will be a repeat customer. I'll recommend your services without any hesitation. Appreciate dealing with a business that 100% goes above and beyond for its consumer. Keep up the great job. Thank you again. Please stay safe out there.

Impressive, well trained, kind and considerate to my particular issue. Sovled my issues with just that one call. Awesome customer service representatives!! 5 ⭐️⭐️⭐️⭐️⭐️!!!

Reason I chose this business:

Found through Google search. Also read previous customer comments. Was very impressed by what I read. After using your company I’m a fan!

Reason I chose this product:

Price and return policy.

Service
Value
Shipping
Quality
johnf3540
1 review
0 helpful votes
November 28th, 2021
Verified site experience
• Updated review

Help is needed. Hondas ( maybe other brands, too) place their level ( LX etc) on the outside of the car near the truck as in olden days. Where is there a note to help in this which selects the tire size? Maybe the front door sticker? Also, say something about double. Checking the torque tightening some weeks after installation on alloy wheels. Our installer makes us check with a 100 lb torque twist at a week or so visitation.! Speak to these issues!

"Ship to my address" should be made clearer as a selection...
November 2nd, 2021
Verified site experience
• Previous review

"Ship to my address" should be made clearer as a selection... I could not see that this was made a selection to ship to me instead of that long list... I fear sending my new tires to a very busy& Seasonal "crazy" time where they may get lost. Help make this clearer as a choice... you simply have it marked in capitals... not enough, to your web designer... "wake up"

Reason I chose this business:

Good past exxperience

chelseyl23
1 review
0 helpful votes
August 19th, 2021
Verified purchase

Website is super easy to use. Found the perfect set of rims within 15 minutes, after searching other sites for hours. I wish I had looked at Tire Rack first! Loved being able to see the rims on my virtual car. Rims and tires came mounted, packed well, and in perfect condition. Price was excellent. Service is fast and easy, you don't have to jump through hoops to get to a real person. They also verified information with my and provided updates along the way.

Had to call to reprocess my order after my credit card company flagged for fraud. Customer service rep had everything taken care of within seconds. So nice and helpful!

Reason I chose this business:

Ease of website use. Great prices.

Reason I chose this product:

Excellent pricing, name brand/product quality.

Service
Value
Shipping
Quality
nathanh328
1 review
0 helpful votes
September 20th, 2020
Verified site experience

Most corporations I hate. They exist solely to extract the maximum profit from me. TireRack almost certainly exists for that same purpose, but I actually like doing business with you because I feel the layout of your website and the information provided on it enable me to make informed choices. And, critically, that information is verifiable via third parties, not marketing BS that tries to convince me to buy options and features I don't need. This makes our relationship mutually advantageous and I'm happy to continue giving you my business.

jeffreys1524
1 review
0 helpful votes
April 23rd, 2021
Verified site experience

First time on this site. Didn't get lost or confused even once. Navigation excellent, even with a lot of selection guidance and info. You clearly put a lot of effort into your website. Your in-house road test videos seem to have integrity, as they also report negatives; they are not sales puff pieces. Thank you for showing me respect. (Amazon and Met Life should hire you to rebuild their websites!)

Reason I chose this business:

Suggested by my car dealer when I complained about their house tires.

douglasj160
1 review
0 helpful votes
February 23rd, 2021
Verified purchase
• Updated review

Great! TireRack.com is my first stop when thinking about what tires I should get. You have all the brands & models I might consider with all the right information for me to make a wise decision. I was even more impressed & pleased this time when my 4 Pirelli P7's showed up in my driveway one day after I placed the order! I took them to one of your suggested installation locations & was again quite satisfied with the service & cost.

Reason I chose this business:

Best price & service on the best tires. Very thorough information. Very easy to use.

Reason I chose this product:

These Pirelli P7's replace the OEM Dunlop Sport MAXX RT's that came on our 2016 WRX. We live in Oregon, so wet performance is most important in my tire choice. We have a separate set of snow tires, so that is not as important in our decision. I used your tire ratings chart to narrow down my choices to either the Bridgestone Turanza QuietTrack's or the Pirelli P7's. Then I listened to & read your extensive "Testing Grand Touring All-Season 2020" results to make my final choice. I so appreciate all the information you make available to us!

Value
Shipping
Quality
Great!
February 17th, 2021
Verified site experience
• Previous review
jaredk128
1 review
4 helpful votes
April 18th, 2020
Verified site experience

Tire Rack had the best price compared to other sites and local shops, and I was able to score a significant discount on a premium tire brand "closeout" special, which saved me a couple hundred dollars off the total cost of 4 new tires, and included road-hazard protection! I am also very happy with the ability to ship direct to my local tire installer at no additional cost. Thank you for making this a pleasant, simple, and efficient process.

Reason I chose this business:

Best price / Premium Brands / Excellent Customer Service

russellb187
2 reviews
2 helpful votes
April 11th, 2020
Verified site experience

TireRack has this down to a science! Everything is right there if you need new tires; everything is there if you want to change sizes (-1,0, +1, +2). Not satisfied with the tire brand that came OEM? They've got ya covered there too! That's just the "tire" part... need wheels? They've got scads of them. It's quick, easy and informative! This was my third purchase, and soon enough I'll be going for number four. Thanks!

zacharyl62
1 review
2 helpful votes
May 2nd, 2020
Verified site experience

Pros- Easy to navigate the site while high (on marijuana), great selection of products, and solid prices.

Cons- Lack of scantily clad women suggestively holding your products. I mean if you're gonna have "rack" as half of your company/website name at least hold true to the name. I seen a lot of tires on your site so you're already half way there in that regard.

Despite the slightly deceptive name of your website I really enjoyed shopping with you guys.

Reason I chose this business:

It's this or risk the COVID... the ball is in your court tirerack.com.

larab81
1 review
0 helpful votes
September 15th, 2021
Verified purchase
• Updated review

Great! - I have a hard to find tire. I was told that it would be unlikely if TireRack didn't have them. Sure enough, they had multiple options in stock and I can get them delivered and installed to a dealer nearby. I'm new in the area so I didn't know dealers either, so this made it very helpful! Only 4 stars, due to technical issues on the "scheduling appointment" feature - it just kept timing out, but I called the store directly. So not a big deal.

Reason I chose this business:

Recommended by a tire store that didn't have access to what I needed, said I should check TireRack.com

Value
Shipping
Quality
Great!
September 9th, 2021
Verified site experience
• Previous review

Great! - I have a hard to find tire. I was told that it would be unlikely if TireRack didn't have them. Sure enough, they had multiple options in stock and I can get them delivered and installed to a dealer nearby. I'm new in the area so I didn't know dealers either, so this made it very helpful! Only 4 stars, due to technical issues on the "scheduling appointment" feature - it just kept timing out, but I called the store directly. So not a big deal.

Reason I chose this business:

Recommended by a tire store that didn't have access to what I needed, said I should check TireRack.com

markg1512
1 review
3 helpful votes
June 21st, 2020
Verified site experience

I will give you 5 stars because i have purchased tires from you before but your e-commerce web site is also the *only* online store where my personal identity was ripped off and used to purchase illicit goods. It cost me a fortune to unwind that mess. I am giving Tire Rack another chance. God only hopes that you all have invested the requisite dollars on cyber security to protect your loyal customers like me.

Reason I chose this business:

I am not sure.

michaelg2215
1 review
2 helpful votes
June 17th, 2020
Verified site experience

Found everything I was looking for quickly, all the info I wanted was available (treadware rating, etc) so I didn't get a familiar tire that would wear out quicker. Good prices. Received text assistance and all my questions were answered promptly (warranties). All that's left is to see how things go with shipping and quality of my purchase when it arrives. Fingers crossed. 1st time ordering wheels n tires online, so far so good. 2 thumbs up.

Reason I chose this business:

Tire rack is well known to me, like peanut butter n jelly, or Walmart. So I typed in those words (tire rack not peanut butter) and bought some tires.

jacobf142
1 review
0 helpful votes
November 17th, 2020
Verified site experience

Tire rack made my shopping for tires/rims extremely easy. I love that they have done the research and provide you with options that fit your vehicle. I'd like more explanations using the (?) during the buying process to tell my why they have made specific suggestions, to inform me of benefits to one size over another, and to give me as much detail as possible to make my buying decisions. The advice articles can be hard to filter through.

Reason I chose this business:

They're the best to make easy informed decisions.

joelc472
1 review
0 helpful votes
June 28th, 2021
Verified site experience

Love the reviews, buying insight, great prices and excellent free shipping on here! Wish you guys would create a single list of tire options with rankings based on what a buyer wants most (snow traction, road noise, etc) so it would make research faster, but I get it that you can't seem too favorable to one product or other manufacturers won't sell through you. Shame, I know you have the knowledge to really help us with clear decisions if you could... instead of a bunch of "this is a good tire too" reviews.

Reason I chose this business:

Because I needed to get people's feedback and I trust y'all to sell me good quality tires

ryank454
1 review
1 helpful vote
May 22nd, 2020
Verified site experience

Support and research tools very helpful. Site is very easy to navigate. Only reason I'm not giving 5 stars is because I've seen very different prices for the same tire model/size over the last week. I had a tire in my cart on Tuesday night, but decided to place the order the following day after having a chance to discuss with my wife. By the following morning, the price increased >$100. All of a sudden, several days later the same instant rebate/discount is applied.

Reason I chose this business:

At the end of the day, you make the research process very easy. All the data, videos, product comparisons are a huge value add for customers. Also, I can pick up at my local DC here in the Twin Cities to save a modest amount (and it helps reduce carbon emissions used during distribution by heavy freight vehicles). Thank you, Tire Rack!

danl601
1 review
0 helpful votes
April 17th, 2021
Verified site experience

Well designed website, easy to navigate and had all the relevant information, plus free shipping for purchases over $50. I got what I needed for less than Amazon is charging and in a more timely manor. Plus, Tire Rack accepts PayPal. My first purchase from Tire Rack was a surprisingly pleasant experience. And no, your marketing department did not pay me to write this,... but they should have.

Reason I chose this business:

Tire Rack was the only retailer that had the newest model of hard-to-find PIAA wiper blades I needed in stock and at a good price with free shipping. The well designed, helpful and efficient website made it easy. Love that Tire Rack accepts PayPal.

syeds81
2 reviews
0 helpful votes
April 27th, 2021
Verified site experience

Had the widest selection and the most competitive prices. Offered free, quick delivery to a local garage and allowed me to make an appointment with them online which took all of the hassle out of the process. Also all the installers I looked at charge reasonable amounts for mounting and balancing.

Overall great experience, very well thought out and streamlined buying process. Super user friendly. Amazing prices! Amazing tech!

Reason I chose this business:

Amazing prices! Amazing user experience! Amazing tech!

kevina762
1 review
2 helpful votes
April 15th, 2020
Verified site experience
derekc310
1 review
0 helpful votes
February 2nd, 2022
Verified purchase
• Updated review

I just purchased 13 tires from TireRack.com and got an excellent price on some top quality tires for my family and I to ensure our safe travels throughout the rest of this insane weather we've been receiving and are supposed to continue to have for the next few weeks. A very small price to pay for piece of mind!

Thanks guys! Keep up the good work! I hope to have you around to get our tires from next time we need them! Sincerely, -Reverend Carson (Ohio)

Sonny never lets me down! He’s got a what he does he cares about his customers! You will not find better customer service than you received from TireRack. Actually he reached out to me this time. He ensured things would go smoothly in processing my order and receiving my tires would be quick and hassle free. Thanks a lot buddy. I can always count on you Sir!

Reason I chose this business:

The great price and high quality tires available for said price. Plus, I always get excellent customer service from Sonny. I either go pick my tires up for a $40 discount or have them shipped to me for free. I had them shipped this time and they arrived much quicker than I expected! Kudos guys!

Reason I chose this product:

High quality Tires with aggressive tread pattern and excellent tread life for less than $100 apiece. You won’t find that anywhere else! No one else does tirerack.com. Their prices are unbeatable and the quality of the tires I receive from them seems to be to good to be true for the price!

Service
Value
Shipping
Quality
Meh meh meh
February 22nd, 2022
Verified site experience
• Previous review
garryd34
1 review
2 helpful votes
July 11th, 2020
Verified site experience
davidn739
1 review
1 helpful vote
May 1st, 2020
Verified site experience

Website feature suggestion: give the user the ability to put more information about their car into the "My vehicles" area. That way, the results can be filtered down better.

That being said, I just got a call from y'all because I ordered 2 rotors and 4 brake pads (mistakenly). The fact that you were able to identify that and fix it within a couple of minutes is fabulous customer service! Nice job!

Reason I chose this business:

I have used y'all for tires in the past, so I thought I might try you out for brakes. I did search AutoZone as well, but your website gave me more information that allowed me to be comfortable with my purchase.

sherryk242
1 review
0 helpful votes
August 24th, 2021
Verified purchase
• Updated review

TireRack's website easy to use and navigate. The 2 year standard warranty is a nice piece of mind bonus and I'm amazed at how quickly the tires arrived to my repair shop, especially since I was bracing myself for extended delays due to supply chain issues multiplied by the pandemic. Thanks for the above-expectation experience. I can drive my car with my family confidently with these new tires!

Reason I chose this business:

Recommended by my car service shop - Richardson Automotive

Reason I chose this product:

I needed new tires as car was making whirring sounds from old/worn out tires.

Value
Shipping
Quality
Website easy to use and navigate
August 17th, 2021
Verified site experience
• Previous review
markp970
1 review
0 helpful votes
February 23rd, 2021
Verified purchase
• Updated review

I got so tired of buying tires from brick and mortar retail outlets that ALWAYS attempted to steer me into something they carried in stock, some sort of cheap 'house brand' or up selling me into something I did not want.
I've used Tire Rack since 2008 and have been consistently impressed with each and every order. Delivery time is just simply remarkable and outstanding!
Thank you Tire Rack!

Reason I chose this business:

Always choose TireRack for buying new tires!

Reason I chose this product:

I chose my tires after reading the exhaustive reviews Tire Rack compiles. I know ultimately the decision is mine but I feel the Tire Rack gives me an already great way to start my tire shopping.

Value
Shipping
Quality
I've used Tire Rack since 2008
February 23rd, 2021
Verified purchase
• Previous review

I got so tired of buying tires from brick and mortar retail outlets that ALWAYS attempted to steer me into something they carried in stock, some sort of cheap 'house brand' or up selling me into something I did not want.
I've used Tire Rack since 2008 and have been consistently impressed with each and every order. Delivery time is just simply remarkable and outstanding!
Thank you Tire Rack!

Reason I chose this business:

Always choose TireRack for buying new tires!

Reason I chose this product:

I chose my tires after reading the exhaustive reviews Tire Rack compiles. I know ultimately the decision is mine but I feel the Tire Rack gives me an already great way to start my tire shopping.

Value
Shipping
Quality
As always, straight forward with no hassle
April 15th, 2020
Verified site experience
• Previous review

As always, straight forward with no hassle.
Thank you TireRack!

Reason I chose this business:

Always choose TireRack for buying new tires!

Q&A (3)

Answer:

They sell good tire brands and names and no knockoff that I know of.

By JEFFREY P.
See more answers (5)
Answer:

Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.

By JEFFREY P.
See more answers (4)
Answer:

I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)

By JEFFREY P.

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Typical questions asked:
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  • Where is the company located?

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About the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.

Company Representative

timj140
Tim J.
Typically responds within 19 hours

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4.8
340,156 reviews
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