Tire Rack has a consumer rating of 4.84 stars from 342,938 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Tire Rack most frequently mention great service, easy process and free shipping.Tire Rack ranks 1st among Tires sites.
This company responds to reviews on average within 19 hours
I gave them a try 2 weeks ago and their prices were simply great. However the tires arrived to the installer 24 hours late compared to what the website was stating and I this had to return them. Customer service was very accommodating and accepted an in between solution so to limit my return fees. That was fair from their part and I would recommend this business same as I would use them again when needed.
I hit a pothole and tired was damaged beyond repair but within the 2 year period. I purchased a new tire from tirerack and had it installed by a local tire shop. I provided the receipt and after two months they reject my claim and not reimbursing me as they said they would. They scam you with their warranty guarantee and find a way to not pay. I will take my business elsewhere.
I gave them a try 2 weeks ago and their prices were simply great. However the tires arrived to the installer 24 hours late compared to what the website was stating and I this had to return them. Customer service was very accommodating and accepted an in between solution so to limit my return fees. That was fair from their part and I would recommend this business same as I would use them again when needed.
Products used:
Michelin tires
Second time using this online tire shop and their nationwide network of affiliated installation shops. Second time to enjoy a no fuss purchase experience, quick delivery and professional, good value service from the local installation shop. This time they shaved the one tire I needed to match the tread depth of the existing tire on the same AWD axle. That cost $30 and saved me $$$ NOT buying a second tire. Great company.
Tip for consumers:
AWD? Tirerack will shave one tire to match the tread depth of the existing tire on the same axle.
Products used:
One Continental tire.
From looking at items on website, to a little help needed through your customer service representative and last but not least delivery. Great job all around. First time using Tire Rack, without a doubt I will be a repeat customer. I'll recommend your services without any hesitation. Appreciate dealing with a business that 100% goes above and beyond for its consumer. Keep up the great job. Thank you again. Please stay safe out there.
Impressive, well trained, kind and considerate to my particular issue. Sovled my issues with just that one call. Awesome customer service representatives!! 5 ⭐️⭐️⭐️⭐️⭐️!!!
Found through Google search. Also read previous customer comments. Was very impressed by what I read. After using your company I’m a fan!
Price and return policy.
Help is needed. Hondas ( maybe other brands, too) place their level ( LX etc) on the outside of the car near the truck as in olden days. Where is there a note to help in this which selects the tire size? Maybe the front door sticker? Also, say something about double. Checking the torque tightening some weeks after installation on alloy wheels. Our installer makes us check with a 100 lb torque twist at a week or so visitation.! Speak to these issues!
"Ship to my address" should be made clearer as a selection... I could not see that this was made a selection to ship to me instead of that long list... I fear sending my new tires to a very busy& Seasonal "crazy" time where they may get lost. Help make this clearer as a choice... you simply have it marked in capitals... not enough, to your web designer... "wake up"
Good past exxperience
Website is super easy to use. Found the perfect set of rims within 15 minutes, after searching other sites for hours. I wish I had looked at Tire Rack first! Loved being able to see the rims on my virtual car. Rims and tires came mounted, packed well, and in perfect condition. Price was excellent. Service is fast and easy, you don't have to jump through hoops to get to a real person. They also verified information with my and provided updates along the way.
Had to call to reprocess my order after my credit card company flagged for fraud. Customer service rep had everything taken care of within seconds. So nice and helpful!
Ease of website use. Great prices.
Excellent pricing, name brand/product quality.
Most corporations I hate. They exist solely to extract the maximum profit from me. TireRack almost certainly exists for that same purpose, but I actually like doing business with you because I feel the layout of your website and the information provided on it enable me to make informed choices. And, critically, that information is verifiable via third parties, not marketing BS that tries to convince me to buy options and features I don't need. This makes our relationship mutually advantageous and I'm happy to continue giving you my business.
First time on this site. Didn't get lost or confused even once. Navigation excellent, even with a lot of selection guidance and info. You clearly put a lot of effort into your website. Your in-house road test videos seem to have integrity, as they also report negatives; they are not sales puff pieces. Thank you for showing me respect. (Amazon and Met Life should hire you to rebuild their websites!)
Suggested by my car dealer when I complained about their house tires.
Great! TireRack.com is my first stop when thinking about what tires I should get. You have all the brands & models I might consider with all the right information for me to make a wise decision. I was even more impressed & pleased this time when my 4 Pirelli P7's showed up in my driveway one day after I placed the order! I took them to one of your suggested installation locations & was again quite satisfied with the service & cost.
Best price & service on the best tires. Very thorough information. Very easy to use.
These Pirelli P7's replace the OEM Dunlop Sport MAXX RT's that came on our 2016 WRX. We live in Oregon, so wet performance is most important in my tire choice. We have a separate set of snow tires, so that is not as important in our decision. I used your tire ratings chart to narrow down my choices to either the Bridgestone Turanza QuietTrack's or the Pirelli P7's. Then I listened to & read your extensive "Testing Grand Touring All-Season 2020" results to make my final choice. I so appreciate all the information you make available to us!
Tire Rack had the best price compared to other sites and local shops, and I was able to score a significant discount on a premium tire brand "closeout" special, which saved me a couple hundred dollars off the total cost of 4 new tires, and included road-hazard protection! I am also very happy with the ability to ship direct to my local tire installer at no additional cost. Thank you for making this a pleasant, simple, and efficient process.
Best price / Premium Brands / Excellent Customer Service
TireRack has this down to a science! Everything is right there if you need new tires; everything is there if you want to change sizes (-1,0, +1, +2). Not satisfied with the tire brand that came OEM? They've got ya covered there too! That's just the "tire" part... need wheels? They've got scads of them. It's quick, easy and informative! This was my third purchase, and soon enough I'll be going for number four. Thanks!
Pros- Easy to navigate the site while high (on marijuana), great selection of products, and solid prices.
Cons- Lack of scantily clad women suggestively holding your products. I mean if you're gonna have "rack" as half of your company/website name at least hold true to the name. I seen a lot of tires on your site so you're already half way there in that regard.
Despite the slightly deceptive name of your website I really enjoyed shopping with you guys.
It's this or risk the COVID... the ball is in your court tirerack.com.
Great! - I have a hard to find tire. I was told that it would be unlikely if TireRack didn't have them. Sure enough, they had multiple options in stock and I can get them delivered and installed to a dealer nearby. I'm new in the area so I didn't know dealers either, so this made it very helpful! Only 4 stars, due to technical issues on the "scheduling appointment" feature - it just kept timing out, but I called the store directly. So not a big deal.
Recommended by a tire store that didn't have access to what I needed, said I should check TireRack.com
Great! - I have a hard to find tire. I was told that it would be unlikely if TireRack didn't have them. Sure enough, they had multiple options in stock and I can get them delivered and installed to a dealer nearby. I'm new in the area so I didn't know dealers either, so this made it very helpful! Only 4 stars, due to technical issues on the "scheduling appointment" feature - it just kept timing out, but I called the store directly. So not a big deal.
Recommended by a tire store that didn't have access to what I needed, said I should check TireRack.com
I will give you 5 stars because i have purchased tires from you before but your e-commerce web site is also the *only* online store where my personal identity was ripped off and used to purchase illicit goods. It cost me a fortune to unwind that mess. I am giving Tire Rack another chance. God only hopes that you all have invested the requisite dollars on cyber security to protect your loyal customers like me.
I am not sure.
Found everything I was looking for quickly, all the info I wanted was available (treadware rating, etc) so I didn't get a familiar tire that would wear out quicker. Good prices. Received text assistance and all my questions were answered promptly (warranties). All that's left is to see how things go with shipping and quality of my purchase when it arrives. Fingers crossed. 1st time ordering wheels n tires online, so far so good. 2 thumbs up.
Tire rack is well known to me, like peanut butter n jelly, or Walmart. So I typed in those words (tire rack not peanut butter) and bought some tires.
Tire rack made my shopping for tires/rims extremely easy. I love that they have done the research and provide you with options that fit your vehicle. I'd like more explanations using the (?) during the buying process to tell my why they have made specific suggestions, to inform me of benefits to one size over another, and to give me as much detail as possible to make my buying decisions. The advice articles can be hard to filter through.
They're the best to make easy informed decisions.
Love the reviews, buying insight, great prices and excellent free shipping on here! Wish you guys would create a single list of tire options with rankings based on what a buyer wants most (snow traction, road noise, etc) so it would make research faster, but I get it that you can't seem too favorable to one product or other manufacturers won't sell through you. Shame, I know you have the knowledge to really help us with clear decisions if you could... instead of a bunch of "this is a good tire too" reviews.
Because I needed to get people's feedback and I trust y'all to sell me good quality tires
Support and research tools very helpful. Site is very easy to navigate. Only reason I'm not giving 5 stars is because I've seen very different prices for the same tire model/size over the last week. I had a tire in my cart on Tuesday night, but decided to place the order the following day after having a chance to discuss with my wife. By the following morning, the price increased >$100. All of a sudden, several days later the same instant rebate/discount is applied.
At the end of the day, you make the research process very easy. All the data, videos, product comparisons are a huge value add for customers. Also, I can pick up at my local DC here in the Twin Cities to save a modest amount (and it helps reduce carbon emissions used during distribution by heavy freight vehicles). Thank you, Tire Rack!
Well designed website, easy to navigate and had all the relevant information, plus free shipping for purchases over $50. I got what I needed for less than Amazon is charging and in a more timely manor. Plus, Tire Rack accepts PayPal. My first purchase from Tire Rack was a surprisingly pleasant experience. And no, your marketing department did not pay me to write this,... but they should have.
Tire Rack was the only retailer that had the newest model of hard-to-find PIAA wiper blades I needed in stock and at a good price with free shipping. The well designed, helpful and efficient website made it easy. Love that Tire Rack accepts PayPal.
Had the widest selection and the most competitive prices. Offered free, quick delivery to a local garage and allowed me to make an appointment with them online which took all of the hassle out of the process. Also all the installers I looked at charge reasonable amounts for mounting and balancing.
Overall great experience, very well thought out and streamlined buying process. Super user friendly. Amazing prices! Amazing tech!
Amazing prices! Amazing user experience! Amazing tech!
I just purchased 13 tires from TireRack.com and got an excellent price on some top quality tires for my family and I to ensure our safe travels throughout the rest of this insane weather we've been receiving and are supposed to continue to have for the next few weeks. A very small price to pay for piece of mind!
Thanks guys! Keep up the good work! I hope to have you around to get our tires from next time we need them! Sincerely, -Reverend Carson (Ohio)
Sonny never lets me down! He’s got a what he does he cares about his customers! You will not find better customer service than you received from TireRack. Actually he reached out to me this time. He ensured things would go smoothly in processing my order and receiving my tires would be quick and hassle free. Thanks a lot buddy. I can always count on you Sir!
The great price and high quality tires available for said price. Plus, I always get excellent customer service from Sonny. I either go pick my tires up for a $40 discount or have them shipped to me for free. I had them shipped this time and they arrived much quicker than I expected! Kudos guys!
High quality Tires with aggressive tread pattern and excellent tread life for less than $100 apiece. You won’t find that anywhere else! No one else does tirerack.com. Their prices are unbeatable and the quality of the tires I receive from them seems to be to good to be true for the price!
Website feature suggestion: give the user the ability to put more information about their car into the "My vehicles" area. That way, the results can be filtered down better.
That being said, I just got a call from y'all because I ordered 2 rotors and 4 brake pads (mistakenly). The fact that you were able to identify that and fix it within a couple of minutes is fabulous customer service! Nice job!
I have used y'all for tires in the past, so I thought I might try you out for brakes. I did search AutoZone as well, but your website gave me more information that allowed me to be comfortable with my purchase.
TireRack's website easy to use and navigate. The 2 year standard warranty is a nice piece of mind bonus and I'm amazed at how quickly the tires arrived to my repair shop, especially since I was bracing myself for extended delays due to supply chain issues multiplied by the pandemic. Thanks for the above-expectation experience. I can drive my car with my family confidently with these new tires!
Recommended by my car service shop - Richardson Automotive
I needed new tires as car was making whirring sounds from old/worn out tires.
I got so tired of buying tires from brick and mortar retail outlets that ALWAYS attempted to steer me into something they carried in stock, some sort of cheap 'house brand' or up selling me into something I did not want.
I've used Tire Rack since 2008 and have been consistently impressed with each and every order. Delivery time is just simply remarkable and outstanding!
Thank you Tire Rack!
Always choose TireRack for buying new tires!
I chose my tires after reading the exhaustive reviews Tire Rack compiles. I know ultimately the decision is mine but I feel the Tire Rack gives me an already great way to start my tire shopping.
I got so tired of buying tires from brick and mortar retail outlets that ALWAYS attempted to steer me into something they carried in stock, some sort of cheap 'house brand' or up selling me into something I did not want.
I've used Tire Rack since 2008 and have been consistently impressed with each and every order. Delivery time is just simply remarkable and outstanding!
Thank you Tire Rack!
Always choose TireRack for buying new tires!
I chose my tires after reading the exhaustive reviews Tire Rack compiles. I know ultimately the decision is mine but I feel the Tire Rack gives me an already great way to start my tire shopping.
As always, straight forward with no hassle.
Thank you TireRack!
Always choose TireRack for buying new tires!
Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.