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    Topshop

Ratings On Other Platforms

Trustpilot
1.5 / 5
Better Business Bureau
1 / 5
Reviews.io
3.4 / 5
Corporate Values

Overview

Topshop has a consumer rating of 2.27 stars from 88 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Topshop most frequently mention customer service problems.Topshop ranks 42nd among Designer Clothes sites.

  • Service
    7
  • Shipping
    7
  • Returns
    2
  • Quality
    5
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
View ratings trends
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No one has responded to emails and customer service is not available.
How would you rate Topshop?
Top Positive Review

“Cutest crop top - Its the volume sleeves for me!”

Taja.Mamoyo ..
5/2/21

I bought a Topshop embroidered cropped blouse via ASOS, what really caught my eye was the volume sleeves with added ruche around the arms and the flower embroidery detail all over the top. This fits perfectly as its cropped length is not too short and has the right amount of cleavage. The blouse is in satin-style fabric, it was originally £29.99, and I got it on sale for £10.80 which was a massive bargain. Now that lockdown has been slightly eased, I will be wearing this to a bottomless brunch with the girls soon.

See positive reviews
Top Critical Review

“Sent a burnt dress”

S H.
10/1/20

Ordered a dress from Topshop- sent me it with holes and burn marks in and smelt to bad I felt sick. Clearly been returned by someone else and they don't check their stock before sending out. Apparently I have been issued a refund but klarna has not Informed me if this apparant refund. Will not be buying from them again

See critical reviews

Reviews (88)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (27)
sh537
1 review
1 helpful vote
October 1st, 2020

Ordered a dress from Topshop- sent me it with holes and burn marks in and smelt to bad

I felt sick.

Clearly been returned by someone else and they don't check their stock before sending out.

Apparently I have been issued a refund but klarna has not Informed me if this apparant refund.

Will not be buying from them again

kims117
6 reviews
30 helpful votes
November 21st, 2015

I never received my order after 3 weeks. They said they shipped it but they ship from overseas with no tracking number. Who does that? They did refund my money.

jayw411
1 review
0 helpful votes
January 15th, 2021

DO NOT BUY FROM THIS COMPANY! I ordered some jeans online and never received them. No one has responded to emails and customer service is not available. So disappointed.

Service
Value
Shipping
Returns
Quality
claraf6
1 review
2 helpful votes
September 21st, 2013

Ordered a 75$ dress which was torn on the side when it arrived. Had to pay 12$ for return shipping which were not refunded despite topshop.com terms of service. I wrote several complaint emails but only got automatic replies. No more orders from topshop.com for me!

l62
1 review
0 helpful votes
January 22nd, 2021

I bough some shoes 2 month ago and it never arrived. Customer service does not respond (I contacted them 4 times). Be careful and always pay with credit card so that you would be able to dispute the charge

Tip for consumers:
pay with credit card in case you would need to dispute the charge

Products used:
the product i ordered never arrived and the customer service does not answer my requests

Service
Shipping
golbargk
1 review
9 helpful votes
July 17th, 2020

Bought 4 pair of shoes more than two weeks ago only received two pair and customer service is not replying to my emails! Its ridiculous! Phone lines are off and no one reply to email! I want my money back!

debh4
1 review
4 helpful votes
January 29th, 2014

Had 2 good experiences with no shipping fees EITHER way- it took FOREVER to arrive but that was OK... items were as described. However- not sure if it was due to weather or the Holidays or WHAT- but last order - not even as $$ just never showed up! Their emails do not work- they were even asking me via email to REVIEW My order (which had never shown up) You can't track the order as the page says it's "unavailable". I finally CALLED- the woman was nice but told me this happens ALL THE TIME that items just "don't show up"... That's it. I'm very disappointed- waited a month and ended up with Nothing. Now I have to deal with cancelling the transaction on my Credit Card as I don't even trust them to do the Refund- she didn't seem at all interested in taking ANY information at all from me! Not the Order # or anything- just if it wasn't here by now- it's Not coming... WOW. No more shopping w/them from me- Bummers! Their clearance stuff was great. I really wanted my $15 zippered leggings and warm furry scarf!

mairet
1 review
12 helpful votes
April 3rd, 2020

Bought a pair of joni maternity jeans cost 66 euros delivered. Wore them once and the band has no support and they keep slipping down. Gone baggy at the thighs and knees also. Atrocious quality. I contacted topshop customer service, was ages waiting for someone to get back to me and when they did they said I would have to post them back. I explained I am pregnant and self isolating on medical advice so can not get to post office. I asked for an alternative like them being picked up and returned by courier as that is how they were delivered and the refused. So unhelpful. I am pregnant not working and down 66 for a pair of jeans I can't wear. They are a disgusting service. Save your money. ASOS are great for maternity and they have an excellent customer service

joannaj49
1 review
8 helpful votes
August 11th, 2020

Do not buy online. Was unable to get a return label online. Contacted customer service via email four times (no telephone support) & received one response, & no return label. Like what you buy, because you're stuck with it.

susann202
Susan N.
18 reviews
11 helpful votes
November 17th, 2015

TopShop has really nice staple pieces to go into autumn/winter. Their long sleeve top, my current fave, is good to wear alone or to layer under other clothing. Ordered a black as well as the red. Love them both. Nice, comfortable material. Fits my bump perfectly and gives a really nice silhouette. Will last me throughout my pregnancy I'm sure, as it is a lovely stretchy material. I'm very pleased!

geoffs21
2 reviews
4 helpful votes
February 27th, 2018

I love topshop they have the most affordable clothes that are good quality. This company is always up to date on the most recent trends. Highly suggest.

floram61
1 review
0 helpful votes
January 12th, 2022

I ordered goods from Topshop on 11th Dec. Today is 12th Jan still no delivery.
I have emailed details of my payment but getting nowhere.
Reporting to Trading Standards. Wiah more people would do the same.

nadiaj26
1 review
2 helpful votes
June 18th, 2020

Do not purchase anything online. I've received my order and was damaged and I tried to get a hold of them but no answer whatsoever. It was my first and would me my last time shopping at top shop

jasminek83
1 review
10 helpful votes
November 4th, 2020

I placed order number 483997369 on October 8th. I have been going back and forth with USPS and Topshop for about a week now. I never received my package and an getting nowhere with a refund. Topshop customer service keeps asking me the same thing (do my neighbors have it, is it in a safe place, does anyone else have access to my mailbox) it's getting frustrating. My packages if small enough which this was, would have been placed in my individual mailbox in the cluster unit. It was scanned this but because there are multiple mailboxes inches away there is no actual proof of this.

tajamamoyo
12 reviews
7 helpful votes
May 2nd, 2021

I bought a Topshop embroidered cropped blouse via ASOS, what really caught my eye was the volume sleeves with added ruche around the arms and the flower embroidery detail all over the top. This fits perfectly as its cropped length is not too short and has the right amount of cleavage. The blouse is in satin-style fabric, it was originally £29.99, and I got it on sale for £10.80 which was a massive bargain. Now that lockdown has been slightly eased, I will be wearing this to a bottomless brunch with the girls soon.

Service
Value
Shipping
Quality
winniea7
1 review
7 helpful votes
November 14th, 2020

My daughter and I were racially profiled abd refused entry in the store by the manager. The Equality abd advisory service have found their actions to be racist. Three months on and Topshop are yet to acknowledge and apologise for it.

kashifp2
2 reviews
4 helpful votes
September 22nd, 2020

I have been shopping from topshop for quite a long time now i have noticed they have got one of the best designers in the business. Amazing

olgas156
1 review
0 helpful votes
January 15th, 2021

Hi! I placed an order a month ago, with quick delivery. My 2 days delivery was cancelled and they mentioned I will receive my package in 5 days. Well it's been a month and my clothes are not here. Tried to get in touch with customer service, who are not providing any information about my order, only that it has been dispatched and future info will follow. - As you can imagine I am here because they have never gotten back to me, and I am starting to be desperate.

The order that I placed is huge and I am really worried that I just wasted my money and will never see my clothes.

Save yourself and your nerves, and avoid TopShop! Really!

Tip for consumers:
Shop at ASOS!

Products used:
none, they never arrived

Service
Shipping
Quality
taylora76
1 review
14 helpful votes
November 27th, 2019

If you're thinking about ordering something online, SHOP SOMEWHERE ELSE. I placed an order 2 weeks before I leave on a trip. I waited 10 days to have them tell me my package was delivered when it was in fact not delivered. I was home the entire day and nothing was ever delivered. Also, if you live in the US you can only email about your order or expect insane phone charges for calling internationally. I basically just have to sit here and wait and hope for some info about my package. I work full time and don't have the time to go around shopping before I leave or have extra money after placing a large order. I also won't be receiving a refund before I leave on my trip either. Thought I could trust what appears to be a large reputable company... guess not! I'm now scrambling and stressed out, thanks Topshop!

nancyv110
10 reviews
2 helpful votes
February 23rd, 2020

Topshop has an amazing style. They have great basic clothes that you can match with anything! Would highly recommend. The clothes fit great and allows for flexibility.

brij6
1 review
10 helpful votes
June 16th, 2019

I was considering buying from here after hearing about how great their Jamie Jeans are. Upon buy I registered to receive 10% off. Long story short the promo code didn't work. I reached out to customer service to see if they could right the situation, they asked for a screenshot of the promo email and after I provided it they told me to make my purchase first and then I would be refunded 10%. Shame on you TopShop. Your customer service will be your downfall.

barbarau12
Barbara U.
10 reviews
9 helpful votes
January 3rd, 2016

Topshop's maternity selection has real clothes that you would want to wear even when you AREN'T pregnant. The clothes styles are practically indistinguishable from Topshop's regular offerings with a great maternity fit. Ideal for women who want to maintain their own style without looking too maternity.

soniaf22
2 reviews
14 helpful votes
June 26th, 2019

Don't shop here if you are in USA, they shut down all the stores and they don't have anymore customer service, or it doesn't work. I purchased 2 identical dresses in different sizes, because I was not sure which one will fit. It was horrible cheap looking dress so I returned both of them. I got refund for one. I tried to contact someone at TOPSHOP. I was trying to call them and message them for 2 weeks with zero success.

marinam77
1 review
13 helpful votes
June 4th, 2018

I will never again buy it through this site. Shame. They do not have any protection, and no one cares about you losing your money. I bought sandals at topshop.uk and of course I paid them immedeately. Confirmation mail came from some scam Chinese web page. Now, i am still waiting for my order, more than a month. Nothing. Of course no one is answering to the phone and after a few tens of mails they told me it was not the topshop site

bribrin
1 review
1 helpful vote
January 4th, 2018

I had no problems with My online order. I ordered my coat December 27th and they said that it would not be here until January 5th and it arrived today which was awesome. The only con i would say would be they did not send me a tracking number and also did not send me an email when it was delivered. Besides that no complaints.

Q&A (5)

Answer:

I ordered the same thing on June 12,2019. I have never heard from them. I tried email, calling NOTHING! They charged my account $70. Ripped off

By Venita J.
Answer:

Well I send my items back using the shipping label which was provided in the box. I never got refund. I will say don't bother. They are out of business in USA and they obviously don't care anymore.

By Sonia F.
Answer:

Did your order ever arrive? I'm in the same boat. Customer service is outstandingly horrible. Cannot see a number to call from Canada either.

By Helen J.

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About the business

Discover the latest in women's fashion and new season trends at Topshop. Shop must-have dresses, coats, shoes and more. Free shipping and free returns on all orders.

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