• Bookmark

    Udemy

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.6 / 5
Better Business Bureau
1.8 / 5
Corporate Values

Overview

Udemy has a consumer rating of 4.07 stars from 95 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Udemy most frequently mention free courses.Udemy ranks 9th among Job Training sites.

  • Service
    9
  • Value
    10
  • Shipping
    4
  • Returns
    5
  • Quality
    10
Positive reviews (last 12 months): 80%
Positive
4
Neutral
0
Negative
1
View ratings trends
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Udemy?
Top Positive Review

“Their discounts are awesome!”

Samantha W.
1/29/20

Their discounts are awesome! Choose your category, look for the sources with the highest rating and duration, and you'll definitely find something interesting and created by professionals in the niche. Last time I bought 3 courses each at 10 bucks. That was the new year sale, but they have sales pretty often.

See positive reviews
Top Critical Review

“Udemy instructor banned for no reason”

Amjr S.
6/17/20

For two years I was an udemy instructor, but this last month I was banned for no reason, I spent a month sending an email to 'Udemy Trust & Safety' <*******@udemy.com> I never received a return, they banned your account from your courses which took years to be done it destroys your life, and just leave you in the empty space without answering.

See critical reviews

Reviews (95)

Rating

Timeframe

Other

samanthaw181
1 review
0 helpful votes
January 29th, 2020

Their discounts are awesome! Choose your category, look for the sources with the highest rating and duration, and you'll definitely find something interesting and created by professionals in the niche. Last time I bought 3 courses each at 10 bucks. That was the new year sale, but they have sales pretty often.

helenm123
86 reviews
154 helpful votes
March 9th, 2020

I have become a habitual user of Udemy for all my basic educational and informational needs. Other than perhaps Amazon.com Kindle books, I tend towards Udemy's instructors for a recent drawing course, finance course, etc. Some information given here tends to be too generic to be dependable and useful, but overall I like Udemy's course offerings and panel of instructors. The only concern I have with this site is the low prices they charge which may or may not be as scrupulous treatment of instructors as one can give a person who is educating others. The customer service here has improved significantly in terms of delay in response times to a support ticket and resolution of student issues in the last 2 years (since 2018), though I haven't utilized Udemy as an instructor so I cannot comment on the level of customer support shown for them. If you are an instructor I recommend you not give out much information and that you use caution unless you are not expecting high return on investment for giving the instruction to others.

Products used:
Drawing course, finance course, derivatives trading course.

Service
Value
Returns
Quality
johnw4522
4 reviews
1 helpful vote
September 30th, 2021

I've ordered a couple of courses from Udemy company. They're good for getting general knowledge on a subject relatively quickly in a structured manner. If you wanna get more in-depth knowledge though, I would not advice. The business model does not encourage really in-depth content!

Products used:
Online courses

Service
Value
Shipping
Returns
Quality
chloem72
2 reviews
6 helpful votes
June 25th, 2020

I've found a few free courses and It was much fun to study them. I like online learning with no strict deadlines and no marks.

dilanc1
2 reviews
2 helpful votes
May 27th, 2020

I like the process of discovering new things. Classical education can be boring and I don't feel I can track my progress when in college. But here I learn new things daily and I like the online format of education much more. I've just started a new course in machine learning. It's really interesting.

amjrs
1 review
0 helpful votes
June 17th, 2020

For two years I was an udemy instructor, but this last month I was banned for no reason, I spent a month sending an email to 'Udemy Trust & Safety' <*******@udemy.com> I never received a return, they banned your account from your courses which took years to be done it destroys your life, and just leave you in the empty space without answering.

ashkeyl
1 review
1 helpful vote
August 26th, 2020

A lot of free courses and pretty easy and comfortable to learn new things. Some courses are not really informative but it's up to students to switch to any other course any time you want.

andrewh1261
3 reviews
15 helpful votes
August 4th, 2021

It's the best website for those who wants to study IT. They offer good discounts for their courses. I bought Front-End Development course for 15 USD and really like it!

Service
Value
Shipping
Returns
Quality
williams3615
3 reviews
3 helpful votes
April 27th, 2021

I took several of the lessons and they are good but depends on the course owners. Some are great but some really sucks

Service
Value
Shipping
Returns
Quality
markb2137
2 reviews
0 helpful votes
June 30th, 2020

I used it to find courses when I was changing a job. There were plenty offers and so many discounts! Easy search and understandable interface.

nielm3
2 reviews
0 helpful votes
March 11th, 2020

I took a few courses on philosophy and I am so happy I did! Online courses rock! Keep learning new things guys!

johnnyf32
1 review
0 helpful votes
November 10th, 2018

There is a whole bunch of tutorials on Udemy to choose from. Most are paid, some are free but not always good quality. Its possible to find coupons to get free or ridiculously discounted courses so you can always get what you want for a really small price. Solving issues during a course is pretty easy because other students can leave comments on every video and ask questions and solve problems together and if its really serious the instructor will help out too.

sharonz6
22 reviews
67 helpful votes
February 10th, 2018

You do get what you pay for. However, I love the selection of courses and I would not be able to afford all that I purchased here anywhere else. I took a great intro yoga course and on my way to learn Excel and improve my Microsoft Office skills. We will see how my hip hop class is. Some complain about the course quality, but really when you pay $10 - $15 they aren't going to be stellar or the best around. But for budget courses, I think you get what you should expect. Happy Learning all.

anona83
6 reviews
8 helpful votes
July 5th, 2021

Some good courses too but just low quality for the money.

Plus, so hard to contact a human. Still waiting.

carlf92
2 reviews
3 helpful votes
October 8th, 2019

Great platform with a ton of courses. Love the ability to pick from a wide array of categories and enroll instantly.

joyeetab
1 review
0 helpful votes
May 2nd, 2017

Recently, I started to do SEO on my own website. But I need to learn it from an online course as because I don't have time to take a course from an institution. So I choose a course from peter kent.
I think this is the best SEO course from Udemy and recently they are having an offer. I want to share a coupon discount which will get you 190$ discount which means $200 dollar course just in $10 here is the coupon code: TENDOLLAR
Use this and get 190$ discount

Service
Value
Returns
Quality
dylanm93
2 reviews
0 helpful votes
October 23rd, 2019

The support is pitiful. The quality of a lot of courses is close to 0. All courses are on a "LIMITED TIME" offer with a 90% discount that changes the price of a 1 hour video from 200$ to 10$ and the real price only changes during actual discounts like Black Friday. Really shady and horrible marketing in the long term. I am disappointed as this used to be my favorite MOOC but now they became a cash-grab company.

billa162
4 reviews
34 helpful votes
May 7th, 2019

I like the platform and feel like you get a good value when you catch courses on sale. Why not 5 stars? Several courses that I paid for, I found later on Youtube. When I mentioned it it was well past 30 days and past the refund point. SO just double check before you buy. Don't ever but things at the full price!

Tip for consumers:
Watch for end of month price drops and save $$$

Products used:
Lots of courses

Service
Value
Quality
maxl44
30 reviews
71 helpful votes
April 9th, 2019

There is plenty of courses, and options, sometimes you can found good stuff
And easy. But one think dont like is that as they are not certified.

Still good.

mohank18
6 reviews
4 helpful votes
September 30th, 2019

I have been using udemy for two years and the courses are good with less price. I am able to purchase and study on my own from mobile and laptop easily.

stephenw344
6 reviews
0 helpful votes
August 24th, 2019

There's a few courses that have high quality video but some don't. So I usually just buy courses when they are on sale because you don't know what you are going to get until you buy it.

loryt
10 reviews
8 helpful votes
April 15th, 2017

First courses I got here were related to design. They turned out to be helful without doubts and use many tricks when designing anything (for my personal purposes only). The next course I'd love to take is excel and word. They are the simple progs used daily, but there are so many secrets to be learned and remembered.

Besides< as I can see there are discounts on the website right now. Great!

nicolap7
1 review
2 helpful votes
October 8th, 2015

As a training company, we have been treated atrociously by Udemy. Having uploaded a single pilot course, we have been seemingly underpaid and the course has been sold way below the agreed fee (without consultation from Udemy). We have contacted Udemy to try and resolve the issue but have not even received acknowledgement of the issue. For trainers thinking of using Udemy - think very carefully before committing to anything. The link below gives another reason as to why you should at least express caution when doing so http://osherove.com/blog/2014/5/7/why-i-stopped-selling-courses-on-udemy.html. I really regret having ventured into any kind of venture with them.

mikec330
1 review
3 helpful votes
July 28th, 2017

Udemy makes it easy for you to find the education you want, at a price you can afford. As a software programmer it is important for me to stay up to date on new updates to the languages I use, and Udemy has a large catalog of courses to help me. I've even picked up some new languages because the courses of fun and easy to use. Udemy itself is smartly constructed to give you access to your courses and course material easily. I highly recomment Udemy.

courtneyn8
8 reviews
10 helpful votes
June 30th, 2017

Udemy has a good iOS ap which allows me to use it anywhere, even at the gym. Some courses are great and totally worth the time. Others not so: unlike Coursera, anyone can become a Udemy instructor and sometimes courses are not so good as you expect. I took a drawing course from them, and some parts of it weren't that good because the instructor didn't take the time to explain some essentials. Yet, I think anyone can find something to their liking at Udemy, and their prices are irresistible.

Q&A (7)

Answer:

I would not recommend taking the beginner computer coarses if you have absolutly no computer experience. Even the essential skills for word is difficult without prior knowledge. They are too fast and go too in-depth for beginner stage. Not good...

By Robert R.
Answer:

Most of them are entry level courses that don't have any accreditation offered to students but there is a messaging feature that students can use once logged in to ask instructors if they have accredited status. As of the last search results about 866 entries have been returned for Reiki, some of which offer certification but not accreditation. I personally have not taken a Reiki course so I cannot comment on the offerings and quality.

By Helen M.
Answer:

It should indicate the presence of accreditation and type offered in the course description; most course listing allow students logged into Udemy to contact the instructor via messaging.

By Helen M.

Can’t see your question? Ask to get answers from the Udemy staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Udemy is an online learning and teaching marketplace with over 65,000 courses and 15 million students. Learn programming, marketing, data science and more.

How do I know I can trust these reviews about Udemy?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Firefox extension

4.1
94 reviews
Have a question about Udemy?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business