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    Upwork

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.6 / 5
Better Business Bureau
1.1 / 5
Corporate Values

Overview

Upwork has a consumer rating of 3.9 stars from 2,665 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Upwork most frequently mention great platform, long term and full time.Upwork ranks 6th among Freelancing sites.

  • Service
    449
  • Value
    438
  • Shipping
    238
  • Returns
    274
  • Quality
    423

This company does not typically respond to reviews

Positive reviews (last 12 months): 89.3%
Positive
200
Neutral
3
Negative
21
View ratings trends
240
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What reviewers want you to know

Positive highlights

  • Really outstanding freelancing platform I have seen ever.
  • Really professional freelancing site with huge numbers of job opportunities.
  • 2021 Customer Choice Winner

Critical highlights

  • Their customer service is TERRIBLE - rude and ignorant.
  • I had to find out later that the client was scamming me used a fake credit card.
  • By the way one of my clients had problem at his bank account and so my Upwork account was closed by this problem.
How would you rate Upwork?
Top Positive Review

“Amazing site for new freelancers like myself”

Anna B.
1/20/21

I love Upwork! Love it. I was new to freelancing when the pandemic hit, but I had to do something to make ends meet. Not only have I met amazing clients and increased my hourly rate over time, but I have payment protection that other sites don't offer. I know I'll get paid for my work. They even have features you can use to filter for like client's payment is "verified" or their rating from previous freelancers out of 5 stars.

See positive reviews
Top Critical Review

“Like bad gap insurance”

Robert B.
3/3/22

Beware, it's not what you think, even paying $200/hr there are no guarantees, if freelancer problems arise you better hope they were from last week. Remedy for contracts are limited to a very narrow window, even if the contract is still ongoing. You know the contractor that takes 1/2 up front and never finishes the job? Yea, upwork breeds them. And there's nothing you can do.

See critical reviews

Reviews (2,665)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (74) freelancing platform (84) credit card (18) freelancing site (63) payment protection (18) customer support (31) freelancing career (18) bank account (17)
annab944
1 review
3 helpful votes
January 20th, 2021

I love Upwork! Love it. I was new to freelancing when the pandemic hit, but I had to do something to make ends meet. Not only have I met amazing clients and increased my hourly rate over time, but I have payment protection that other sites don't offer. I know I'll get paid for my work. They even have features you can use to filter for like client's payment is "verified" or their rating from previous freelancers out of 5 stars.

Tip for consumers:
Put in the work and send out as many proposals as you can. Worth it!

Products used:
Freelancer, using their medium to get clients/contracts

Service
Value
Quality
ramila5
1 review
2 helpful votes
June 30th, 2021

Upwork has provided reliable and professional source of talent to meet my business needs. For short term and even long term requirements, I have always found amazing talents to work on my processes.

Of course this is no miracle solution. The key is meticulously reviewing and interviewing freelancers to best suit your business principles. It's the same with regular hiring. Upwork just makes it easier and faster.

Tip for consumers:
Make sure to take time analyzing freelancers' past projects and reviews.

Products used:
Freelancer services

musharrafj
1 review
16 helpful votes
August 27th, 2020

I am on upwork for the last 8+ years as freelancer. Doing a job is good to get regular earnings but could not help you to become rich or get full reward of your hard-work. Upwork is good for skilled and experienced professionals around the world especially from under developed countries to sell their services on good rate remotely and get full reward of their work. If you know what you are doing then you should join upwork and earn some extra money.

razan1
1 review
1 helpful vote
March 24th, 2021

Being a freelancer i tried several platforms but did'nt got success then finally when i started working on upwork i feel so good that its beyond my expectations, their criteria is so good that you never experience scam on this platform because of their policies, and their dispute option is just awesome means even if you frustrate from any client then they will help freelancers to get the reward if they worked well with client. So I highly recommend to all freelancers to use upwork platform for better earnings.

robertb6159
1 review
1 helpful vote
March 3rd, 2022

Beware, it's not what you think, even paying $200/hr there are no guarantees, if freelancer problems arise you better hope they were from last week. Remedy for contracts are limited to a very narrow window, even if the contract is still ongoing. You know the contractor that takes 1/2 up front and never finishes the job? Yea, upwork breeds them. And there's nothing you can do.

ziono1
1 review
0 helpful votes
January 24th, 2022

I've always wanted to test my skills with a global clientele. Actually had a few opportunities but it wasn't enough. I needed more. I tried other platforms but the best so far was Upwork. The process works, the support was great and more importantly, both parties[Me the professional and the client], it was a seamless and remote-work easy experience. I've learnt quite a lot and while competition is stiff, for a talented person like me, there are still chances.

Tip for consumers:
Focus on creating a great client experience

Products used:
Job Search

louisac15
12 reviews
37 helpful votes
August 17th, 2020

They are the biggest scam ever! I opened an account and within minutes it got closed then I got a strange email saying I broke terms and conditions, when I hadn't even bought anything and had never used their site before!

I've made numerous reviews on trustpilot where Upwork uses a loophole in trustpilot to get the reviews taken down! They are scammers and don't care because if they did they would change their polices not have my negative reviews removed!

carolannew2
1 review
1 helpful vote
December 1st, 2020

While it did take time to establish myself on Upwork (almost a year), I find it to be a solid freelancer site with plenty of opportunity. It has nice features like payment protection through Escrow, Talent Specialist coaching, and the time tracker tool.

An area for improvement is the steep service fee (20% for the first $500 per client, 10% thereafter). I think fees for this service should be in the 7-8% range, especially with the financial toll of the pandemic hitting hard this year.

Service
Value
Quality
bretts317
1 review
21 helpful votes
June 18th, 2020

My time on UpWork freelancing as a graphic designer has been nothing short of incredible. It's allowed me to take on a plethora of projects, and expand my creative capacities in more ways than I thought possible. Recently, I was promoted to a Top-Rated freelancer as recognized by UpWork, through my commitment to providing quality service and helping clients achieve their design dreams.

Tip for consumers:
Keep your proposal writing short & your job applications consistent!

Products used:
UpWork Pro Account

Service
Value
Returns
Quality
aloks39
2 reviews
0 helpful votes
February 18th, 2022

Dear Upwork,
I am a Graphic Designer. I complete my MSC. Degree at Botany. I love Design.
I Design Logos, Business Card, Animated Website Banner Ads, Banner, Vector Trace, Background Remove, Letter Head, Envelop & Logo Animation.

The Experience was Awesome & Excellent. Upwork Platform is one of the best Market Place in the Online World.

I Love it Very Much. Thank You, Upwork.
Have a Nice Day...

Tip for consumers:
Helpful...

Products used:
None.

Service
Value
Shipping
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Quality
bojans4
1 review
16 helpful votes
June 25th, 2020

I have been working as a freelancer in Upwork for about 2 years and I believe it is the greatest platform of all freelancer market places. Recently, they updated policy and it's innovative and very helpful. If you believe that you have skills in programming and are going to start your individual business as a freelancer then don't hesitate to choose Upwork as a first option. As we know, there are many market places for freelancers and almost are rusty but it is not. Totally recommend.

Tip for consumers:
If you have good skills in programming, please use this site to grow your income and individual business.

Products used:
I am working as a freelancer specialized in full-stack development.

Service
Value
Shipping
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Quality
ronyc5
1 review
2 helpful votes
December 11th, 2020

I am a Technical Virtual Assistant specialized in Web Support. I have been working in Upwork for many years and getting paid. Even though there are bad clients but most of the clients I faced are good people. You have to be a very serious and professional freelancer to be successful here. If you complete your project in a timely manner and with accuracy, there will be lots of work with repeat clients.

liseh8
1 review
6 helpful votes
January 26th, 2021

Ive been using Upwork for a very long time and work with many freelancers at once. One of them made a massive charge on our account and will not pay us back. Upwork won't do anything about it. This is really wrong and unethical. Upwork doesnt really have your back when something like this happens... I'd rather trust other services...

Service
Value
Shipping
Returns
Quality
shujahath1
1 review
2 helpful votes
December 15th, 2020

I feel glad & proud to be a member of Upwork best platform.
Upwork is the best freelancing marketplace in the world. I love Upwork so much, because of its pattern, style & easy steps to work on it.
Their payment system is very fast to deliver the payment in your account & protecting from fraudsters and scammer activities. I really appreciate the Upwork supporting team, hope they will do all the best in the future as well.
Thanks & Regards
Shujahat Hussain

ricardog130
1 review
14 helpful votes
August 13th, 2020

Living in a country with a high rate of violence is difficult, finding a job is not only difficult due to job competition, but it must also be taken into account if one will travel through areas controlled by organized crime to get to work from home and when returning. Upwork was the solution to this dilemma, now I not only plan to continue working with them, I also organize free campaigns and seminars teaching others how to join Upwork and get ahead in work.

Tip for consumers:
try to keep a small group of clients that you work with on a recurring basis

Products used:
Hourly and fixes price contracts

Service
Value
Quality
russa35
1 review
0 helpful votes
April 22nd, 2021

I've been using the Upwork platform for around seven years now, and have seen constant evolution in their product offering, which has proven refreshing. Uptime is excellent and I've worked on some really great contracts through the platform. The time tracking app is easy to use and the system takes all of the hassle out of invoicing as they take care of the billing side of things. It takes a while to get established, but is an invaluable part of my life now.

Tip for consumers:
Stick with it, it takes time to develop a client base!

Products used:
Freelancing platform

Service
Value
santiagoh28
1 review
1 helpful vote
April 6th, 2021

I have been using Upwork for almost 4 years and since I started I have not stopped getting a lot of work, this platform connects me with many clients and has helped me in my development as a freelancer. If you want to start as a freelancer, look no further, Upwork.com is the right place. Upwork supports freelancers, I am currently a "Top Rated" freelancer which brings more advantages such as faster withdrawals and the badge that helps us to have more credibility in our profile.

Service
Value
Quality
mosiurr1
1 review
22 helpful votes
November 24th, 2020

I come from a poor family. Paying college bills was not possible for us. So I took a year off and learned web development. Then I started freelancing on upwork. Surely there was bad clients and good ones. It took a lot of hard work at first. But without upwork it would've been impossible to continue my study. Without upwork, I would be working as a labourer on the corner a factory. Thank you Upwork.

Service
Value
Shipping
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semmip
1 review
1 helpful vote
December 14th, 2020

I started working on UpWork in 2017 even though I didn't know English. A friend of mine insisted and insisted telling me to try and don't give up. Over time, I have gained the trust of my clients and have built up a great reputation. At first it can be difficult and daunting, but if you persevere and commit yourself you can have great results, like all things on the other hand!
Thank you so much for your hard work behind this amazing platform

hugot34
1 review
0 helpful votes
June 7th, 2021

I was scammed by a dishonest agent and paid $500 for nothing. After 2 months of waiting, the freelancer I hired finally declared that he wasn't able to deliver the work and didn't want to issue a refund. I asked for Upwork's help, and after 3 week of back and forth Upwork finally told me: Due to no agreement reached within the timeline given, the dispute and ticket is closed. You have the option to pursue the case independently outside Upwork"

This is basically called a robbery. Please all be aware that your payments are absolutely NOT protected on Upwork.

Service
Value
Quality
ammark13
1 review
0 helpful votes
February 21st, 2021

I'm a new freelancer on Upwork platform and my feedback is as follows:
- It has potential clients
- Contract assignment and the follow up is so handy
- Interface is very clean, easy and user-friendly

These above mentioned methods provided me finding reliable clients and boosted my self-esteem in terms of working on this platform. HIGHLY RECOMMENDED!

Regards,
Ammar Khan

kirillk21
1 review
0 helpful votes
April 26th, 2021
Verified purchase

I decided to believe in freelancing and turned to the best service in my opinion. During the first week I received my first order from a large baby food company.
I realized that my skills are useful and I can earn money from anywhere. Upwork is an excellent platform where I was able to prove myself as a professional on the world stage.
In the coming year, I want to transfer my entire team to work here.

Products used:
Account and services

Service
Value
Returns
Quality
georgem1261
1 review
6 helpful votes
September 14th, 2020

Better to avoid trusting them, they take 20% for nothing.
Can't even protect my work from a cheaters. Who looking
Many times I do the work, spending my time and resources - but client take results and escape without payment under upwork protection,
Upwork never listens to reports about suspicius hirers, even allow them return their deposite.
It's just wasting time to build profile and look for rating there

markc1399
1 review
20 helpful votes
January 22nd, 2020

Whenever a job is posted on Upwork, Upwork broadcast it to Google jobs and searchable by anyone on the world wide web. Why? They want more people to apply so they can make more connect fees. They realized that they can only make commission once, but the more freelancer apply for a job, the more revenue they collect. They have gone way beyond greedy! Stay away! You are going to be sucked out of money and gets nothing in return!

user6561
1 review
0 helpful votes
November 4th, 2021

Hello everyone, my name is Eugenia, I recently registered for upwork and already this month I earned my first 200 dollars, I had a controversial issue on one of the contracts, but the support service very quickly resolved the dispute in my favor, I am pleased to work on the upwork because that I have my rights reserved. Today it is the best labor exchange. Recommend!

Q&A (73)

Answer:

They are horrible. Every freelancer I've gotten from Upwork has cost me more to fix the small job they have done. There's absolutely no customer service! I would stay away

By Chuck C.
See more answers (10)
Answer:

This is not the place to inquire.

By Tom J.
See more answers (6)
Answer:

I agree with Sam. This place is a scam. They have bad reviews everywhere. Katrina is probably working for them!

By Tom J.
See more answers (3)
Answer:

No, just 20% of your job when we talk about fixed price, and same for hourly but after some week it's been 10%

By mahmoud s.
See more answers (2)
Answer:

I am a customer and have had a really horrible experience. Upwork claims a 100% guarantee before you pay anything. That is not true. The process is actually quite horrible. You put money in escrow. You only get your money back after a bad contract if the freelancer agrees to release the money. If the freelancer refuses, you get a bargain offer to still pay them something but still you are paying for a bad job you can't use. Then, if you refuse to bargain over a bad job, you are told that it will cost you an additional $389 to arbitrate with a 3rd party affiliate that the customer (me), the freelancer (scammer) and Upwork (ripoff enabler) has to pay. I took it all the way to arbitration with the end result being that Upwork decided that I was just too uninformed to know their policy and that they would give me a one time only refund of my original amount. What they didn't tell me what that they just gave me a "credit" of my original amount and that was the end. So I am still out the original amount and can't get my money back. This sight is a ripoff. Plain and simple.

By Joe S.
See more answers (2)
Answer:

Go to Settings › Contact Info › Click the Close my account link. If you meet the requirements, click the button to confirm that you want to close your account.

By Rakib H.
Answer:

Because of their policy changes which are geared towards the client rather than the freelancer. They have dug their own grave with their policy changes of late.

By Ross S.
Answer:

NEVER USE FREELANCER.COM! If you think Upwork is bad, Freelancer.com is waaay more EVIL. Once they have your bank account number, they'll freely dip their greedy little hands into it and guess what - my bank didn't support me and made me pay. A quick backstory -- I entered a design contest which awarded $100 to the winner (supposedly). The FIRST thing they did when I entered was WITHDRAW $100 from my bank account. They said that when you entered a contest, they "HOLD" the winnings from your account and if you don't win the contest, they give it back to you. GOOD LUCK GETTING IT BACK. Another story -- I won a bid on a writing job which only paid $15 to the winner. I got the job and did it - customer was VERY happy. After deducting all their "fees," it COST ME $85 TO DO THE JOB! After months of my bank letting them take all they wanted, I was finally able to block all transactions at my bank. BE CAREFUL OUT THERE! If anyone knows a trustworthy site for freelancers, PLEASE TELL ME!

By Karen O.
See more answers (6)
Answer:

I don't know why. They simply don't give any support and are not opened to negotiate. They just closed my account and don't want me as client. I'm using Freelancer.com instead and it works very well.

By Robson T.
See more answers (4)

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3.9
2,661 reviews
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