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    VampireFreaks

Overview

VampireFreaks has a consumer rating of 4.84 stars from 7,397 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with VampireFreaks most frequently mention customer service, shopping experience and easy checkout.VampireFreaks ranks 1st among Goth sites.

  • Service
    144
  • Value
    284
  • Shipping
    284
  • Returns
    8
  • Quality
    1576

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 96.5%
Positive
4,973
Neutral
102
Negative
76
View ratings trends
13
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What reviewers want you to know

Positive highlights

  • Vampirefreaks has some of the best customer service and always super speedy with shipping

Critical highlights

No critical highlights yet

How would you rate VampireFreaks?
Business's Favorite Review

“FREE BATTY BONES PLUSH CMON THATS AWESOME”

Raye J.
6/29/20

FREE BATTY BONES PLUSH CMON THATS AWESOME

See full review
Top Positive Review

“Worth it!”

Christina B.
6/7/20

I wanted this item for a while, but I held out because of money. Yes, the brand is a little bit expensive, but other than on Hot Topic (which never has what I'm looking for) you aren't gonna find this brand cheaper anywhere else than on VampireFreaks. The shipping cost is reasonable. Delivery never keeps you waiting any longer than three days. The store is always keeping me updated and the customer service makes me feel like my transactions are always appreciated.

See positive reviews

Reviews (7,397)

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Reviews that mention popular keywords

customer service (99)
rachaell115
1 review
0 helpful votes
November 18th, 2021
Verified purchase

I love love love this site! They have so many of my favorite brands all in one spot. They always ship their items in a timely manner and always do fantastic follow up customer service to make sure that I'm happy. And sometimes they even send personalized emails thanking you for shopping with them. I've actually had to call them and use their phone customer support which was equally as pleasant. Good folks with great products.

Unlike other chain stores, when I called the customer support I was greeted by a person immediately. They were personable and friendly and resolved my issues immediately. They are very friendly and I highly recommend doing business with them for that purpose alone.

Reason I chose this business:

One of the only websites around that cater to my fashion styles from clothing to home accessories in one spot. And I love that they’re independently ran instead of some corporate machine. Makes me feel better about buying products from them.

Service
Quality
jeremyb613
1 review
0 helpful votes
January 19th, 2022
Verified site experience

Unfortunately one of the items i ordered was actually out of stock, despite being listed as in stock on the website (inventory discrepancies happen, no biggie!) So a customer service rep reached out almost immediately after placing my order to let me know, and provide a range of options to fix it. I opted for a simple swap for a different shirt that was the same price. They were extremely helpful in answering all my questions and lightning fast to respond. 5/7, perfect score.

emilys694
1 review
6 helpful votes
December 1st, 2020

I found a bag from Killstar that I wanted, but it was cheaper through VampireFreaks, and I'd rather support a smaller business. I'm so glad I ordered from them and I will definitely be ordering again! They shipped quickly, sent an email to make sure the transaction went smoothly, and to see if I had any questions. It was packaged very well, and I absolutely loved all the little goodies they included! Thank you so much!

cs1114
1 review
0 helpful votes
February 4th, 2022
Verified purchase

I don't typically write reviews for clothing retailers but I thought I'd make an exception. The customer service is great (I really like that they text you when your package arrives), I loved the free stickers and pins, and the item that I bought exceeded my expectations. Great place to go for alt clothes. I'll definitely be a returning customer.

Service
Value
Shipping
Quality
brookes269
1 review
1 helpful vote
November 3rd, 2021
Verified site experience

This is my 1st time buying from them but I will definitely be returning again! Not only are their tripp pants cheaper then the actual website but my shipping got here much faster! I also found a lot of other cute things to get my friends and they carry brands like killstar that I already shop out. Now I can do a one shop order to make it easier! Very pleased I found them so far.

Reason I chose this business:

I was searching for the tripp bandage pants for a reasonable price and they were a top search on Google.

kais75
1 review
0 helpful votes
February 23rd, 2022
Verified purchase

I totally recommend this site! Every time I shop here I'm more than satisfied with everything. They keep you updated with your order status. When I order from here, it usually arrives on time. It also come with free stickers and stuff which I love! They're so nice. This time I ordered I got 2 tote bags, a wrist band, pins, a pen, and stickers. I think it's very nice of them to included extra stuff! Thank you so much! :)

Reason I chose this business:

They’re just awesome, seriously!

Quality
jeffe252
1 review
0 helpful votes
September 13th, 2020
Verified site experience
• Updated review

Cool. Hey. See if yall can get into some more lite hoodies. Mens. Or unisex. You have one with the zippers but afraid it looks like a chicks style shorty.

Reason I chose this business:

Because of selection of merchandise found nowhere else on the globe

Reason I chose this product:

I like the designs and styles

To the point..
September 4th, 2020
Verified site experience
• Previous review

To the point. No confusion

Reason I chose this business:

Because of selection of merchandise found nowhere else on the globe

rebeccaf853
1 review
0 helpful votes
February 12th, 2022
Verified purchase

The order process was quick and easy, expect of course choosing what I wanted from their amazing selection. They took so many payment options and check out was quick and painless. Shipping was fast and my things arrived in perfect condition and were even more magnificent then I expected. The quality is fantastic, the lining is soft, they are the perfect thickness to be warm but not overly so, the design is nicely printed.

Reason I chose this business:

I stumbled onto the site through a general Google search for hoodies and fell in love with selection. I did a quick search on the site to see what others were saying about it and every review was super positive so I couldn't resist getting some hoodies. I struggle to find hoodies I like that zip up and are my size so having the option of zip up, in my size, and designs I loved made it impossible not to order and it was so worth it! Those reviews were all spot on.

Quality
michaelv1314
1 review
0 helpful votes
January 4th, 2022
Verified purchase

(Im not sure which order this is for, so i will review both) Very fast shipping, well packaged. I love the extras that came with the packages. The shirts are a little thinner than what I anticipated, and a few of them had cracking on the prints already. The boots came in great condition, along with the tumbler. I'm sad about the shirts, but only two out of the 9 were damaged (got three mystery packs)

Quality
christinab460
1 review
1 helpful vote
June 7th, 2020
Verified purchase
• Updated review

I wanted this item for a while, but I held out because of money. Yes, the brand is a little bit expensive, but other than on Hot Topic (which never has what I'm looking for) you aren't gonna find this brand cheaper anywhere else than on VampireFreaks. The shipping cost is reasonable. Delivery never keeps you waiting any longer than three days. The store is always keeping me updated and the customer service makes me feel like my transactions are always appreciated.

Reason I chose this business:

This is the only online shop I could find with the exact thing I was looking for.

Reason I chose this product:

I had just gotten paid and had my eye on this item for several weeks. :) It's one of my favorite colors in my exact style of clothing!

Value
Shipping
Quality
Very easy to find what I was looking for, and payment...
May 31st, 2020
Verified site experience
• Previous review

Very easy to find what I was looking for, and payment was hassle-free!

Reason I chose this business:

This is the only online shop I could find with the exact thing I was looking for.

Reason I chose this product:

I had just gotten paid and had my eye on this item for several weeks. :)

gatan
1 review
0 helpful votes
June 29th, 2020
Verified purchase
• Updated review

Smooth checkout. Really pleased with how easy it was to buy things. They have a lot of nice things, some of the prices are a bit up there with certain brands, but you expect that. I do wish that they had more items for plus sizes-- I mean, it's 2020 and the average size in the US is 14. The plus sizes are often sold out very quickly when they *do* have them --and this is evident on a lot of clothing sites.

Reason I chose this business:

I love their clothes and they were having a sale.

Reason I chose this product:

Just grabbing some stuff I always wanted.

Value
Shipping
Quality
Smooth checkout
June 22nd, 2020
Verified site experience
• Previous review

Smooth checkout. Really pleased with how easy it was to buy things.

Reason I chose this business:

I love their clothes and they were having a sale.

Reason I chose this product:

Just grabbing some stuff I always wanted.

brandyg49
1 review
0 helpful votes
April 21st, 2020
Verified purchase
• Updated review

Awesome merchandise, speedy checkout, amazing and conscientious customer service. My order was processed very quickly, I really liked the mailer used (the leopard print was such a great touch!), they tossed some free SWAG into the mailer (stickers and whatnot), and even included (dun dun DUUUUNNN) a free purse-sized hand sanitizer, which is pretty valuable right now in these weird Covid times.

Reason I chose this business:

Product selection.

Reason I chose this product:

I have no impulse control.

Value
Shipping
Quality
Awesome merchandise, speedy checkout
April 14th, 2020
Verified site experience
• Previous review
adenat2
1 review
0 helpful votes
March 7th, 2022
Verified site experience

I love VF! I do wish y'all carried a better variety of tops, especially for those of us that are a tad chunky (anything mesh or halter is an absolute NO WAY for many). I can't find anything other than t shirts to pair with my many beloved bondage pants. And free shipping would be nice at 50-75. I tend to order more from places when I get free shipping without having to spend so much to qualify

Reason I chose this business:

The extra 20% off clearance items

seanp365
1 review
0 helpful votes
March 4th, 2022
Verified purchase
• Updated review

Pretty good but had difficulty using my credit card directly, for a reason which does not make sense. This was solved by using PayPal. Delivery went smoothly, although the duty was pretty high, as compared to a European company I ordered clothing from at the same time that did have any duty. Not your fault, just saying.

Reason I chose this business:

I like your selection of clothing.

Quality
Pretty good but had difficulty using my credit card...
February 20th, 2022
Verified site experience
• Previous review

Pretty good but had difficulty using my credit card directly, for a reason which does not make sense.

Reason I chose this business:

I like your selection of clothing.

kevins1748
2 reviews
0 helpful votes
September 14th, 2021
Verified purchase
• Updated review

Vampirefreaks totally rocks!
Of all of the Gothic and dark stores that I shop at both personally and professionally for my company Ghoulish Goodies, Vampirefreaks is the best.
Their prices are always great, awesome deals and they usually have the things i want in stock and much cheaper than their competitors.
Their customer service is also one of the best that I have ever experienced.
I have been shopping with Vampirefreaks for years and I will happily continue to do so for all eternity.

Really friendly and helpful. They always do what they promise and go out of their way to give you a great experience. They really make you feel like an important and valued customer.

Reason I chose this business:

Vampirefreaks totally rocks!
Of all of the Gothic and dark stores that I shop at both personally and professionally for my company Ghoulish Goodies, Vampirefreaks is the best.
Their prices are always great, awesome deals and they usually have the things i want in stock and much cheaper than their competitors.
Their customer service is also one of the best that I have ever experienced.
I have been shopping with Vampirefreaks for years and I will happily continue to do so for all eternity.

Service
Quality
Vampirefreaks is always an awesome shopping experience
May 3rd, 2021
Verified site experience
• Previous review
alannam31
1 review
0 helpful votes
July 15th, 2021
Verified site experience

Arrived earlier than expected. Love the quality of the stuff its a lot better then what I expected. Worth every penny I payed for it as well its about the only time an invoice made me smile. Package felt personalized like they really doo appreciate my business. Will definitely shop here again.

Reason I chose this business:

They had something I've been looking for a long time

pama253
1 review
0 helpful votes
July 1st, 2020
Verified purchase
• Updated review

I could not locate clothing sizing measurements, so I decided to take a risk because I loved the design of the shirt so much. I do hope that you all will consider carrying plus size women's clothing and more unisex tshirts as your designs would be loved by all! I would not normally pay $25 for a shirt, but I made an exception this time. I hope I can catch another awesome sale with you all in the future. Thanks.

Reason I chose this business:

An ad and I have been familiar with VF for many years.

Reason I chose this product:

Really enjoyed the design for the shirt! Also looking forward to the parasol. Thanks~

Value
Shipping
Quality
I could not locate clothing sizing measurements
July 24th, 2020
Verified site experience
• Previous review
wendyk445
1 review
0 helpful votes
February 10th, 2022
Verified purchase

I love the selection of items you guys have and I love how quickly you ship things out. I usually receive my packages pretty quickly. This time there was a slight delay, but that was on the USPS side of things and didn't have anything to do with you. I love the little freebies of stickers and pins as well! You guys are a favorite small business of mine! I truly appreciate you! Thank you!

Reason I chose this business:

Good deals, great selection, high quality products. You carry the brands I like, and you're a small business so I would rather shop and support you than others. You guys also having amazing customer service and take care of any issues quickly and you can tell you care about your customers. Thank you!

Quality
gabrielac108
1 review
0 helpful votes
August 29th, 2021
Verified purchase

Overall had a great experience, website is easy to navigate and check out. Also fast and easy shipping which I loved! Only downside, when I was ordering the bracelets their wasn't any size measurements, or sizing on them so I just assumed they were smaller bracelets and they weren't so ended up not fitting me :( I'd love if you guys offered more petite sizing on things

Fast and easy communication

Reason I chose this business:

Love supporting small businesses!

Service
Quality
lenat46
1 review
1 helpful vote
September 29th, 2020

They have amazing products! I love the selection and will continue to order more from them! The quality of the products I've received so far are great!

shaynad1
1 review
0 helpful votes
October 21st, 2020
Verified purchase
• Updated review

Loved the logo and packaging with their own little tape. As well as loved tht It came with a small gift of stickers. Always kept me updated on where the package was and if I had any concerns or questions about it all, that I could always contact them, during the shipping process. Which had put me at ease. Very much enjoyed the aesthetics!

Reason I chose this business:

Hair dye and a pin

Reason I chose this product:

Need new hair dye and just something for the love. He loves everything skull.

Value
Shipping
Quality
Everything was so tempting to buy
October 13th, 2020
Verified site experience
• Previous review

Everything was so tempting to buy. I loved the pictures of different lightings they offered for the mugs.

Reason I chose this business:

Hair dye and a pin

Reason I chose this product:

Need new hair dye and just something for the love. He loves everything skull.

andiel12
1 review
0 helpful votes
December 20th, 2021
Verified purchase

I was very happy with my shopping experience. I was surprised how quickly I received my order. I will say, that sometimes it is better to purchase from places like Killstar & Sourpuss directly because they offer sale prices, coupon codes, and loyalty programs that make it more cost efficient to go directly through them.

Reason I chose this business:

I had seen a few items advertised on Facebook that I liked and hadn't seen elsewhere. Honestly, it was the hanging bat mobile and the beanie that I kept thinking about that made me purchase.

Quality
evek43
1 review
0 helpful votes
July 24th, 2021
Verified purchase

I got my order just a few days after I ordered and absolutely love everything. My friend told me she gets her Killstar stuff here cause its way cheaper, and it's true! I also noticed some of my other fav brands for wayyyy less. All my items were packaged really carefully and were great condition. I love my dress, shoes, and shirts... thank you Vampirefreaks!

Reason I chose this business:

My friend recommended Vampirefreaks to me! My shopping experience with you guys was awesome. I'm now a vampire for life!; P

Quality
trentd38
1 review
0 helpful votes
February 5th, 2022
Verified site experience

Too many items out of stock in my size, small or medium. Don't know who to fault for this exactly... Nobody really stocks up on my body type. Other than that though, I've used this site several times now, and it's been a better experience than most others when trying to find clothes.

jeanniea49
1 review
0 helpful votes
December 16th, 2021
Verified purchase

My experience was affordable fast and efficient and I'm very happy with the service I would recommend anyone shopping at the site you don't have to be an avid shopper online just something that you want here and there this is affordable it's actually more affordable than most stores and thank you so much and thank you for giving me a printed receipt that was actually fantastic too and I appreciate it if I have to order anything in the future I will be looking forward to ordering from your website

Reason I chose this business:

I accidentally came across this website looking for sales or something affordable for color tinting hair and it wasn't the top one on the list when I was looking when I was browsing I clicked to the second page and it was there and then after I clicked on theirs then later on when I was looking again it actually showed up on the second page of the search engine so if there was more advertising it would be really great I like the store a lot they offer a lot of things wide varieties and I like the prices and whenever they have sales that's also good too because there's a lot of products that they have so if you're looking for something they probably have it I'm glad that I found the company.

Quality

Q&A (3)

Answer:

The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

By Gaia V.

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Typical questions asked:
  • How long does shipping take?
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  • Where is the company located?

Products (604)

Skelekitty Plush
Skelekitty Plush
10 reviews

Good quality and super cute, this is the perfect Christmas present for my spooky obsessed kid! Thank you

Striped Pagoda Umbrella [Black/ White]
Striped Pagoda Umbrella [Black/ White]
8 reviews

I originally intended to purchase an umbrella on Amazon but they were going to take forever to send a boring, overpriced umbrella. Your product was superior in every way, less expensive, and you offered free super fast shipping. Great product from a great company. Thank you!

The Call of Cthulhu Hoodie [Zipper or Pullover] - Zipper Hoodie / 3XL
The Call of Cthulhu Hoodie [Zipper or Pullover] - Zipper Hoodie / 3XL
7 reviews

This sweatshirt was exactly what I was hoping for. 100% recommend!

Goth Black Santa Hat
Goth Black Santa Hat
7 reviews

Great product id just suggest on adding felt on the inside and fluffing up the outside

Deluxe Goth Coffin Shelf
Deluxe Goth Coffin Shelf
5 reviews

Looks beautiful, very well made, it's perfect.

Bloody Throw Blanket
Bloody Throw Blanket
5 reviews

All is perfect. Thanks! Great quality and looks great.

3 Tees Mystery Bag - Mens / L
3 Tees Mystery Bag - Mens / L
5 reviews

Live the styles prints that were in it

White/Black Striped Distressed Sweater
White/Black Striped Distressed Sweater
5 reviews

Smelled weird, but cute and ok quality

Tripp NYC Safety Pin Goth Arm Warmers
Tripp NYC Safety Pin Goth Arm Warmers
4 reviews

Amazing quality and arrived on time

Witch Cauldron Bowl
Witch Cauldron Bowl
4 reviews

I bought this for my grandson and he loves it and eats his cereal in it. Small and very cute as well

Wednesday Addams Poison Hoodie [Zipper or Pullover] - Pullover Hoodie / 5XL / Moon Phases Sleeves
Wednesday Addams Poison Hoodie [Zipper or Pullover] - Pullover...
4 reviews

Very comfortable. No pictures of me wearing it, but it is warm and sized right. I got the zippered one, and I love it.

Black Widow Spiderweb Xmas Stocking
Black Widow Spiderweb Xmas Stocking
4 reviews

Super cute and looks exactly like the picture. Feels like it would hold up well.

Emo Striped Arm Warmers [Black/White]
Emo Striped Arm Warmers [Black/White]
3 reviews

I used to wear these when I was younger and they are so comfy! A little on the thin side but overall stylish and soft!

Shadow Arm Warmers
Shadow Arm Warmers
3 reviews

I love these. They have a soft stretch without being too loose. The thumb holes keep them on nicely. Perfect for my costume this year and for dark outfits with short sleeves in general.

Purple/Black Striped Distressed Sweater
Purple/Black Striped Distressed Sweater
3 reviews

I have nothing else to say, but that. Its pretty thin, but works for the cold :)

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About the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.

Company Representative

jetb3
Jet B.
Typically responds within 3 days

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4.8
7,528 reviews
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