This morning I was advised that my order that had shipped, was returned as could not be delivered as addressed. There was nothing wrong with the way it was addressed and it was correct. If they had an issue, why didn't someone contact me instead of returning everything?
This was my first time using Vitacost and it will be my last!
No mention made of returning my $60 + dollars.

The day after I wrote this, I was finally able to contact the company. No one could explain why the order was returned and a second order is on the way. I'll let you know if I receive it. The CS personnel was very kind and very helpful. We'll see what happens!

I normally don't write reviews but I get tired of companies using every excuse to not deliver their products and have bad customer service. I'd give NO stars for Vitacost if I could! I've waited weeks for a box of simply items and still waiting then just today after another round of excuses as to why I've not yet received my order I get an email from Vitacost saying one of the items I ordered weeks ago and they had said was on its way is out of stock. Yet they took my payment weeks ago and also I paid for shipping! Bad customer service and horrible excuse for a company in my opinion and I will never order from them again.

Sent wrong items (packed with care by Maria R), called customer service and they were useless. As soon as I asked to talk to a supervisor, they hung up on me. Called back and supervisor Tracy told me that it would now be 7-10 business days to reship my items due to a "Bin search" that is Vitacost policy! Since when did their mistake become the customer's problem?

This company, Vita-cost are liar's and thieves. I accidentally made 2 orders of the same item and wanted to cancel within 12 hours on a weekend order. It states, processing orders are taking longer then usual, so, that gave me plenty of time to cancel the extra item. I was then told that it was already processed. I said " Really"? It hasn't even been deducted from my account or on hold and they already processed it? I told them to stop the BS and process the refund for the extra item. They don't want to give refunds for ANY reason. I've dealt with companies like this with the pandemic going on and I'm not buying that it's already processed and sent out because so many people have to wait a long time to receive mail orders. I'll never ever order from them again they can stick their products up their ass. That's the way I feel about them.

I've recently placed 2 orders with Vitacost. The first order resulted in them sending me the wrong product, so I have 3 huge boxes of product to return, but no meaningful response from customer service. The second order has been completely cancelled by Vitacost (? Due to not having the product they advertised), and I've now received at least 50 emails telling me that they are not sending me anything. This company should be out of business.

I've used Vitacost for many years, their packing and shipping were always spot on and fantastic. Now I can't get a ship date and when I contact service i'm told something different 3x and none of them were true. Ended up cancelling the order and I will shop elsewhere. If you don't have something I understand but being HONEST about it is a priority, not "it's shipping today" when it's not and "3 to 4 days" when it has been 10.

I am really disappointed in the service I received. I contacted Vitacost within minutes of placing my order to make a change because their website would not let me (didn't have an account). An employee said he would make the correction. I didn't hear from him until 7+ hours later. The update could not be made. They would not cancel my order even though their system had an error. I will no longer be using Vitacost.

During the extremely challenging time Vitacost quietly changed the return policy and refusing to refund a product that i included in my order by accident. I've been a loyal customer for years and never had these issues before. I've spent hundreds of dollars for my supplements every year and will be taking my business elsewhere as my business is not appreciated here going forward.

I got scammed big time by this website. It was my first and last purchase with them. I purchased omega 3 supplement that never arrived to me so I contacted their customer service several times, but they say they are not responsible and not willing to issue a refund. I tried to write a complaint to BBB, but they still didn't care and never agreed to issue a refund. My money is gone now.

Vitacost sent a purchase to the wrong address 2 times and would not correct it in any way! The first time I figured it was my mistake and took the hit because I was not sending to my default. The second time I was uber careful and triple-checked where it was to be sent on the very last screen and it still went to the wrong address. The worst part is that customer service refused to take responsibility or help.

A couple of years ago, Vitacost had 20% off coupons for the entire order. Then 15% became the norm. Now it's VERY seldom you see even that! I like this website, but will shop elsewhere for better deals if these coupon codes are not made available.

Their online order system changes order totals of $50 or more to take away one item, so that they can charge you $5 postage. This occurs after you have placed the order to cheat you. They also take away promo codes to cheat you. They just did this to me. Then, I called customer service and the girl said "too bad" and refused to correct this, costing me $10 more than I should have paid.

Worst customer service ever. They do not stand by the products they sale. I had an unopened item. Still in the shipping box and they would not issue a refund or exchange. This order was for almost $200.00. It was a product I found out right after reordering that it was causing a horrible allergic reaction. They would not accept the return at all.

I ordered just some real expensive vitamins at the beginning of July. Today again contacted vitacost for the 2nd time. Shipment still in process and they told me international shipping terms will take 70 days according to their policy? This is totally crazy. I ordered more times before but always fast delivery before the covid-19 pandemic! Never ever again for me! Ordered more vitamins a Iherb and other stores later this month and got them all within a week after ordering.

Kroger and their dishonest business practice is running Vitacost into the ground.
Absolutely piss poor customer service.
Dishonest coupon offers!
Disgraceful operation.
You are better off getting your supplements at any other supplement provider.
Vitacost since Kroger is no longer what it used to be. SHAME!

Ever since this company was taken over by Kroger everything has been downhill. Product, customer service, shipping, and even the sales such as BOGO are deceiving. They are using new marketing techniques to trick you into thinking your getting this great deal. This is not the same BOGO sale they ran in the past. So Buyer Beware! There are many other companies that will value you and I advise to go elsewhere. At least try, and see if you don't want to take my word for it. For those of you giving 5 stars... give it time, you too will be a 1 star client soon.

10/06/20 Noticed a sale brand was completely. Out of stock on items I tried to order. Called on chatvlinecto ask about a rain check and was given a run around. When I suggested then that they extend the sale deadline til they got more inventory in I got the run around again. When I suggested sending me to mgmt. The Vitacost employee refused. Vitacost would be better off not having live chat. I have been a regular customer but am thinking of going elsewhere. Kroger now ownes them and their customer service is much better so that may be the route to go.

Contacting company to ask why not items were sent was impossible online & long wait on phone. Cannot recommend.

I was given a 20% discount to return as a customer so placed an order for $230 worth of goods. I received no notification of any delay and placed another order of 3 items that came within the 4-5 day window. I called 2 days ago and the customer service rep stated it would be shipped later that day. I checked today and still no notification and nothing has shipped after 11 days!
I called and cancelled my order and will be buying items needed from the store and not ordering from them anymore.

Jessica and Nyoka in their customer service department are the absolute worst. Our family has been shopping with them for a dozen years, spending thousands as repeat customers. An order recently arrived damaged and they wouldn't send us replacements, stating that we need to contact UPS. Dealing with Jessica and Nyoka was the most unpleasant experience ever. They give zero effort to customer service. What a way to treat a loyal customer. Will never shop with them again, and I urge everyone to stay away by a mile.

I instantly regretted ordering from Vitacost. I purchased a couple of items on their website, based on representations that inventory was in stock and what the estimated shipping times would be. But then, only after the order was placed, they notify you that supply chain disruptions mean the order will be delayed. Not disclosing this up front is shady. So then I go to their so-called customer service and select the "Instant Chat" option. I start a chat and sit there after many minutes tick away while no attendant picks up the chat. OK. So I go to their website's e-mail form and fill that out (wasting more time). Oh and what a surprise, when I hit send I get red text saying they are "having problems" and to try again later. Right. So I call customer service and what is the wait time? 26 minutes.

If honest, accurate representations of in-stock inventory and ACTUAL customer service are a prerequisite for you, then don't walk but RUN from Vitacost. I instantly regret trying to purchase anything from them.

Update: I requested a call back from their customer service department. They called back and I asked to cancel the order. (This is within 30 minutes of placing it). They said they would have to put me on hold to speak to a supervisor. Five minutes on hold, the call drops and no one calls back. So I repeat the process, leave my name and number again and they call back. Again, I ask to cancel the order and again they put me on hold. This time they come back and say the order is already processed and they cannot issue a refund. This is all within an hour of ordering. So I hung up with them, will be refusing the shipment and have asked my credit card issuer to begin a dispute as soon as the transaction clears. HORRIBLE experience.

These merchants are not honest. Companies like this should not be in business.

Not impressed with Customer Service. Wait time too long. Not enough people to handle calls. Have found supplements at other sites with competitive prices as Vitacost has changed prices. Products changing and you can't keep up with their discounts as they don't always honor them.

I have been waiting for a refund for 5 weeks!
They don't care to either give me a credit for item that were damaged n shipping...

Very unprofessional...