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    LIVELY

Ratings On Other Platforms

Trustpilot
1.5 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

LIVELY has a consumer rating of 2.33 stars from 6 reviews indicating that most customers are generally dissatisfied with their purchases. LIVELY ranks 48th among Underwear sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
View ratings trends
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How would you rate LIVELY?
Top Positive Review

“Best company for women apparel”

Angela M.
12/25/19

So I started a online clothing women Boutique and wear lively was the first to believe in me and approved me as an brand ambassador. I'm so excited to recieve my welcome kit. I will update results. Thanks Lively for giving me a chance yawl rock solid

See positive reviews
Top Critical Review

“Lumpy and oddly shaped”

Darcy L.
1/14/22

With all the recent hype and what seemed to be good reviews, I thought I would give them a try. I ordered two bras and was immediately disappointed with both. The seams are very thick and show through your clothing, which is a complete no for me. Additionally, the underwire creates a sharp pointed angle at the lower outside of each breast, which creates an immediately obvious deformity in the silhouette, even through clothing! Super disappointed, and the return only gave me a fraction of what I had paid! Terrible! Darcy

See critical reviews

Reviews (6)

Rating

Timeframe

Other

darcyl42
1 review
0 helpful votes
January 14th, 2022
Verified purchase

With all the recent hype and what seemed to be good reviews, I thought I would give them a try. I ordered two bras and was immediately disappointed with both. The seams are very thick and show through your clothing, which is a complete no for me. Additionally, the underwire creates a sharp pointed angle at the lower outside of each breast, which creates an immediately obvious deformity in the silhouette, even through clothing! Super disappointed, and the return only gave me a fraction of what I had paid! Terrible!
Darcy

miaw77
1 review
1 helpful vote
March 15th, 2021

Company system does not track product sold against inventory. Orders take almost one month the delivery, and customer service does not look into issues to resolve them quickly or follow up. While COVId has brought on business challenges it did not create glitches in the system. I expected better service after the first reach out, and instead was given the copy/paste stock answer.

Tip for consumers:
Don’t use. Go into the store and walk out with product or don’t bother.

Products used:
None- items never shipped.

Service
Value
Shipping
elgak1
1 review
0 helpful votes
March 15th, 2022
Verified purchase

ZERO STARS - Buyer Beware!

NO refunds no exchanges no credit and ZERO customer service. I saw a 50% off sale of Lively Bras through an article link (I never went to their actual site) and purchased 4 bras. I thought what a great way to try the bras everyone seemed to be recommending and talking about. I received a beautifully packed box with my bras inside. I have brought bras online before and NEVER had an issue with the sizing but after a quick try of the Lively bras, they were too small. I contacted Lively customer service for an exchange – they say oh noooo those bras are final sale (no credit refund or exchange). So I basically gave them $90 and was told I could 'donate' the bras or 'give them to a friend'. Horrible customer service experience when they could have had a client for life.

Tip for consumers:
Do Not buy from here!

Products used:
None - they did not fitt and I could not return

Service
Value
Shipping
Returns
Quality
angelam548
2 reviews
11 helpful votes
December 25th, 2019

So I started a online clothing women Boutique and wear lively was the first to believe in me and approved me as an brand ambassador. I'm so excited to recieve my welcome kit. I will update results. Thanks Lively for giving me a chance yawl rock solid

carolm1207
1 review
2 helpful votes
September 12th, 2020

I do not understand how wearlively.com has a 5 star review on this website. Look at TrustPilot, look at Yelp---all very poor. I ordered on 5/22/20,3 weeks later just some of the merchandise arrives. Everything was returned. Trying to get a refund from them takes a lot of persistence as they rarely respond to emails and even a phone call didn't solve the problem. After a month perusing them, I received a refund. Then yesterday 9/22/20-THEY CHARGE MY CARD FOR THE ENTIRE ORDER AGAIN. And the entire order was NEVER even received. The unscrupulous behavior of this company just doesn't stop. Read reviews people.

jp264
37 reviews
302 helpful votes
September 3rd, 2019

My order took way too long for delivery So it a little odd that I could not access the date of my order on the invoice. I wanted to offer you an exact lead time. Maybe they shipped parcel post either way it was confusing and included a Fedex number, but we all know Fedex doesn't take a month. ANYWAY the bras are BEAUTIFUL and well made. Immaculately so, not a stray thread to be found. Only 1 of 3 fit unfortunately. I used their formula for sizing. For those of us that want a comfortable bra the sage lacy one fit well and was fine. I won't ever feel comfortable in a corset of any kind sports bra or camosole. The other two bras were humongous and this is exactly why if you are somewhat unusually proportioned, an in person fitting is necessary. The price per bra was around 26 each with a coupon. Talk about value! They really care about their quality. Customer service, I want to chalk up to growing pains. The intricate workmanship and fabrics are exceptional. Highly recommend if you don't mind babysitting a return. I would be interested hearing how you ladies faired?

Q&A (2)

Answer:

Absolutely not! And not many people can. Look at other website reviews. Horrible customer service if you can get them to respond at all.

By Carol M.

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