Sitejabber Website Reviews and Complaints
  • Bookmark

    Wink Beds

2021 CUSTOMER CHOICE AWARD

Overview

Wink Beds has a consumer rating of 4.69 stars from 2,706 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Wink Beds most frequently mention customer service, new mattress and luxury firm.Wink Beds ranks 1st among Mattress sites.

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 91.9%
Positive
2,425
Neutral
134
Negative
81
View ratings trends
21
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • I just had a baby and sleep is so precious, so this is lack of sleep due to a mattress is devastating to me.
How would you rate Wink Beds?
Top Positive Review

“Overall, my experience buying a mattress through Wink...”

Beverly A.
10/8/21

Overall, my experience buying a mattress through Wink was very positive, and I'm pleased with my choice. The only thing that was a bit of a surprise came about a week after the mattress was delivered, when I received an email from Wink: did I want Wink to pick up my old mattress, for free? YES! I'm not sure if this service is available (or free of charge) for all 50 states, but it is in California, and I'm going to take advantage of the offer.

See positive reviews
Top Critical Review

“Deceptive Return Policy”

Patricia G.
7/26/20

I just received a Wink mattress this week. Because of the way that it is shrink wrapped in plastic for shipping, the corners came damaged (all four corners are bulging out because the foam is angled out). I have exchanged multiple emails with Wink requesting a replacement mattress, and so far they have refused. I feel very mislead by the stated return policy on their website, and I will continue fighting this. Be aware that they shrink wrap the mattress for shipping, potentially causing damage, and are unwilling to honor their return policy. Wish I could give them negative stars.

See critical reviews

Reviews (2,706)

Rating

Timeframe

Other

Reviews that mention popular keywords

mattress (14) customer service (6)
beverlya218
1 review
1 helpful vote
October 8th, 2021
Verified purchase

Overall, my experience buying a mattress through Wink was very positive, and I'm pleased with my choice. The only thing that was a bit of a surprise came about a week after the mattress was delivered, when I received an email from Wink: did I want Wink to pick up my old mattress, for free? YES! I'm not sure if this service is available (or free of charge) for all 50 states, but it is in California, and I'm going to take advantage of the offer.

I had a question about delivery so I responded to an email. Customer service responded quickly and thoroughly. Thanks!

Reason I chose this business:

I compared a number of different brands/options, using The Strategist's list of best Labor Day mattress sales as a starting point. Eventually deciding on a hybrid mattress, Wink's price was a bit high; while I would have preferred a larger discount over getting the sleep bundle for free, the final selling point was Wink's commitment to being environmentally responsible.

Service
raymondb376
1 review
2 helpful votes
February 20th, 2021

I contacted other mattress companies and they never called or emailed me back. Winkbeds did immediately. I liked the service so much I ordered one. It arrived and I slept on it for a month and a half and it was just too soft. I emailed them and thought, "ok here we go". BUT, they sent me the next firm bed BEFORE they even took the other mattress back! Talk about customer service. Then they picked up the old mattress in about a week. Don't bother with the others this company is the best.

lisat1658
0 reviews
0 helpful votes
January 2nd, 2022
Verified purchase

Seems like a good product. Hoping it lasts a bunch of years. We had a nectar all foam. It had huge canyon's in just 3 years I think. It's tough to measure the inches because the top layer foam recovers.
The lower support layer not to much. Hoping your firm spring load model will do better. Thanks for building this product we will give it a spin over the next couple of seasons and give you a holler if it seems to ware well or not so well. Best regards, lisa

Reason I chose this business:

It won awards and was reviewed well. As we get older a robust bed with good support is more important.

fl55
1 review
0 helpful votes
December 12th, 2021
Verified purchase

I bought the Winkbed EcoCloud Hybrid, because it claims to be a cooling mattress. It most certainly is not. About halfway through the night, it just radiates heat back at me, making it impossible to sleep through the night. In no way is it an improvement in comfort or 'cooling' than my old Simmons mattress. I'm disappointed, and will be returning it. The only benefit to this bed is that it's made of natural materials that don't stink. Otherwise, nothing special about it, and in fact, it has resulted in much worse sleep.

debbier497
3 reviews
0 helpful votes
January 11th, 2022
Verified purchase

I'M GETTING A BED!
Buying a quality bed for me has been a long time dream. I have poured over websites trying to choose the best one for this old creaky body. I'd narrowed it down to 5 and then 3. I chose the WinkBed because of the reviews, the adjustable bed frame and their awareness of our Earth. But mostly because of the quality of the mattress. Here's hoping to many nights of happy sleeping!

How did you first hear about WinkBeds?

From a Facebook or Instagram ad

Are there other sleep products you wished we sold?

Headboards and such? Just a thought. Went elsewhere to purchase it.

Service
soniaj72
1 review
0 helpful votes
December 5th, 2021
Verified site experience

After doing all of my homework for learning about mattresses, I am so happy about finding your wonderful mattress. I am so looking forward to providing this gift of great sleep for my husband and myself. When I got to your site and found the purchase was straightforward and your site worked so well, I am already so thrilled with my choice. Thank you so very sincerely, Everyone. Please stay safe and well. Sonia

How did you first hear about WinkBeds?

From a mattress review site

Are there other sleep products you wished we sold?

Yes, the Birch Pillow Top and a regular box spring. Thank you so very sincerely, Sonia

krystalw119
1 review
0 helpful votes
January 19th, 2022
Verified purchase

I've only slept on my bed for four nights, but my back pain has lessened significantly. So far, I'm very pleased with my mattress.

Things to note:
This mattress DOES off gas. It's not terrible, but I have a sensitive nose. We've been sleeping on it for four nights, and still need to keep the windows open.
The delivery estimator on the main webpage was not accurate. However, when I called to find out when my mattress would ship, the mattress went out that day.

Service
sharonp1513
1 review
0 helpful votes
January 17th, 2022
Verified site experience

I would have paid the extra money for the white glove delivery because my elderly mother can't lift anything, and my sister is not a weight lifter. So what am I to do? Drive to Pennsylvania just to help carry this thing into the house? Even though COVID is real, it is just an excuse not to offer the white glove service. Because there are many businesses and communties that never stopped working, such as the medical community, goverment contractors, and the food industry.

How did you first hear about WinkBeds?

From a mattress review site

marthab804
1 review
0 helpful votes
October 11th, 2021
Verified site experience

Absolutely amazing! This is our second wink bed (getting a king this time) and the customer service via email were awesome! I had questions about purchasing multiple platform frames and they helped me and my situation! As a customer, I would say don't hesitate to reach out to them for questions. I appreciate a product that Made in the USA.

Reason I chose this business:

We currently own a queen and love it but needed a bigger and firmer one.

How did you first hear about WinkBeds?

From a mattress review site

jacobs740
1 review
0 helpful votes
September 17th, 2021
Verified site experience

I like the different firmness levels and reviews by reliable sources like Wirecutter. Deducted a star as I felt rushed to get order submitted in less than 10 mins. Adding a quick unexpected hit of $25 for shipping insurance also was distasteful. If you simply acknowledged the insurance as a given - hell, as a selling point - consumers like me would never notice the extra $25 added to overall price in thousands.

Reason I chose this business:

$1,000 cheaper than furniture store mattress I was about to get. Online, Winks was best combination of reviews, price, and warranty.

How did you first hear about WinkBeds?

From a mattress review site

apryls4
1 review
0 helpful votes
October 16th, 2021
Verified purchase

Ordered this after having to cancel another company's bed because they couldn't deliver. Winks communication was great! Emails were prompt and included relevant details so you know exactly what to expect next. Mattress arrived on schedule, per the expected delivery window, was super easy to unwrap and slept great the first night.

Reason I chose this business:

Ordered this after having to cancel another company’s bed because they couldn’t deliver. Was looking for a hybrid mattress and Wink checked all the boxes.

davids6938
1 review
0 helpful votes
December 3rd, 2021
Verified purchase
• Updated review

It took about 4 tries to order this. My cart keep showing 2 sleep bundles and every time I tried to fix that I had more sleep bundles and multiple mattresses. Eventually I got it right (I hope).

Mattress arrive a day early and I managed to get the box upstairs and placed on the bed by myself. I allowed a night to decompress and have slept on it the last two nights. Very happy with everything so far. Definitely feels like a quality bed.

Reason I chose this business:

I spent a month researching mattresses, mostly on-line. I watched many YouTube videos and other site reviews also. Several mattresses caught my attention but I narrowed it down and decided on the Winkbed. So far I'm very pleased.

It took about 4 tries to order this
December 18th, 2021
Verified site experience
• Previous review

It took about 4 tries to order this. My cart keep showing 2 sleep bundles and every time I tried to fix that I had more sleep bundles and multiple mattresses. Eventually I got it right (I hope).

Reason I chose this business:

See above comment

How did you first hear about WinkBeds?

From a mattress review site

christac73
1 review
0 helpful votes
November 18th, 2021
Verified site experience

The website was easy to navigate and I did contact customer service a couple of times to ask questions through the chat function which worked fantastic! The agents were available fast and gave complete thoughtful answers. I will definitely recommend Winkbeds so far. Can't wait to receive our bed!

Reason I chose this business:

Just researching other brands trying to find the best bed for back pain and my husband is a combo sleeper. The reviews were outstanding and I can't wait to get our new bed!

How did you first hear about WinkBeds?

From a mattress review site

Are there other sleep products you wished we sold?

An actual split king so the sheet options would be a match as well as an adjustable bed frame that had all the bells and whistles including lumbar adjustment.

amyw1315
1 review
2 helpful votes
October 18th, 2021
Verified site experience
• Updated review

My mattress order was fantastic. Arrived right on time and I was kept informed throughout the entire delivery process. Plus, you don't need to be home when it arrives. Comes in a big box, you brung it inside, open it up and out unfolds your mattress. What a comfortable mattress too - now ordering the platform. And I see the adjustable platform in my future. Huge fan of Wink mattresses!

Reason I chose this business:

Already bought a mattress & loved it, now want the platform.

How did you first hear about WinkBeds?

From an article in a media publication

Unfortunately price was much higher than what Wirecutter...
October 29th, 2021
Verified site experience
• Previous review

Unfortunately price was much higher than what Wirecutter showed, so that was disappointing. Hopefully will be able to up my rating once the mattress is delivered.

Reason I chose this business:

New York Times Wirecutter review.

How did you first hear about WinkBeds?

From an article in a media publication

* Wink Beds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

brazild
1 review
0 helpful votes
December 25th, 2021
Verified purchase

Had not posted until today because I wanted my parents tot give the bed a trial period. They both love their new Wink bed. Hybrid is definitely the way to go. Luxury firm is perfect for them and their arthritis and other body ailments. Glad I saw your bed on you tube. GREAT BED!

Reason I chose this business:

You confidence of product with complete money back guarantee and excellent insurance.

bellec17
1 review
0 helpful votes
September 26th, 2021
Verified purchase

After searching for alternatives for a new mattress, I looked at several mattress reviews and decided to give Wink Beds a try. The shipping and delivery went smoothly, the mattress shipped separately from the sheets, pillows and mattress protector. It was easy to install, and you need two people. Super easy to order, no issues with shipping and appears to be a high quality product. Thanks

Reason I chose this business:

Rating from various websites for best beds for a good nights sleep. Looking forward to my 120 day trial and I am confident it is a keeper.

peterg489
2 reviews
0 helpful votes
September 6th, 2021
Verified site experience

Shopped hard and long online. Met the labor day deal deadline. For my back and chiropractor visits it's an investment in me. Look forward to a living breathing feel good apartment again. Thanks Wink.

Reason I chose this business:

Price savings features diversity hybrid like natural and American made.

How did you first hear about WinkBeds?

From a mattress review site

meganm889
1 review
0 helpful votes
February 20th, 2022
Verified site experience

It's taken me a while to purchase this, your chat feature really helped. Specifically, I asked for a picture of the legal tag and your team was able to provide that when other companies could not. Thank you!

Reason I chose this business:

The cost, not being able to try the eco cloud in person, and questions about the quality of your latex/ certifications compared to companies like avocado

How did you first hear about WinkBeds?

From an article in a media publication

Are there other sleep products you wished we sold?

I wish I had more clarity about your bedding/ mattress protectors, and pillows!

giselleb39
1 review
0 helpful votes
March 13th, 2022
Verified site experience

Very easy website to use and I actually spoke with someone in your chat room yesterday that was a huge help! We can hardly wait for our bed to be delivered! Thank you!

How did you first hear about WinkBeds?

From an article in a media publication

frankc1320
1 review
0 helpful votes
November 4th, 2021
Verified site experience

It was quite simple so simple that I might've bought two beds lol if I had an extra room! Tell all of your employees they did a great job! I'm sure they can't hear that enough If you didn't have them you wouldn't be here and I'm glad you're product is made here in USA wish I could see that more often thanks again!
Mr. Happy!

Reason I chose this business:

I had purchased one already and was extremely happy!

How did you first hear about WinkBeds?

From a friend

georgel871
1 review
0 helpful votes
September 11th, 2021
Verified site experience

Quick and easy. Didn't care for the timer on the checkout though. (felt like a used car lot... get rid of that)

Reason I chose this business:

Lots of really good reviews. Ships to my home for free.

How did you first hear about WinkBeds?

From a mattress review site

wesf23
1 review
0 helpful votes
October 7th, 2021
Verified site experience

I've enjoyed my chats with your support team, and I'm so thrilled they followed up with me today when the foundation was back in stock. I'm so excited to try this new setup out soon! :)

Reason I chose this business:

I've been research a new bed setup (for mattress and foundation). After looking through tons of articles, I really liked the sound of WinkBeds. After realizing that y'all are based in WI, too, my mind was made up!

How did you first hear about WinkBeds?

From a mattress review site

johnd5936
1 review
0 helpful votes
December 24th, 2021
Verified purchase

Good so far, inquiring about a discount I believe I was supposed to receive. Sent follow up email waiting on response. Thanks and Happy Holiday's

How did you first hear about WinkBeds?

From a mattress review site

Service
karenw2295
1 review
0 helpful votes
December 18th, 2021
Verified purchase

Wonderful experience! I had a number of back-and-forth emails with your representatives and they were most helpful and pleasant. Thank you!

Reason I chose this business:

Nothing - in fact, one of the reasons I bought from you is that the mattresses are made in the USA.

How did you first hear about WinkBeds?

From a mattress review site

coralr16
1 review
0 helpful votes
January 4th, 2022
Verified site experience

Straight forward ordering process. Agents helped me find an old order so that I could get the same mattress again! Thanks.

Reason I chose this business:

Weird question...!

How did you first hear about WinkBeds?

From a friend

Q&A (4)

Answer:

Purchased our bed almost two years exactly. Don't do it. This is the worse bed I've ever had. The support wears away after a year or so resulting in a big dip in the middle. We've resorted to using a pillow top but even this doesn't help. I find myself constantly slopping towards my husband even with the topper. This mattress was so expensive so it's a shame a new one will be needed so soon. If you look at reviews on amazon you'll see similar complaints. I honestly don't know how they have any good reviews. They must be fake because I am having a totally different experience. Lying awake at this very moment because of how uncomfortable this bed is.

By Lyanna T.
See more answers (3)
Answer:

They'll charge you a $49 fee to do that, but beware that they might not make the exchange easy.

By Patricia G.
See more answers (2)

Can’t see your question? Ask to get answers from the Wink Beds staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Products (49)

The LUXURY FIRM WinkBed - Queen
The LUXURY FIRM WinkBed - Queen
61 reviews

The mattress is awesome, the purchasing process is easy and all the information provided is easy to understand.

The LUXURY FIRM WinkBed - King
The LUXURY FIRM WinkBed - King
61 reviews

Firm is right, on the one to 10 scale and this being 4-or-5 ish. Yes can confirm. We (wife and i) think its plush and supportive in the best ways. Would we recommend to others: solid YES

DeepSleep Bundle - Queen
DeepSleep Bundle - Queen
41 reviews

I've never seen pillows like these before?! It is a mix of memory foam and normal pillow filling. It's amazing because you can adjust how much filling is in the pillow (it opens and you can pull foam out). It gives the support of a normal memory foam pillow but also allows you to adjust it like a down pillow.

Environmental Responsibility Fund - All
Environmental Responsibility Fund - All
14 reviews

Keep up the good work

Exchange
Exchange
14 reviews

We exchanged our mattress because it was way to firm. The new luxury firm model after 3 days seems to be the right fit for us. Will update in a week.

DeepSleep Bundle - King
DeepSleep Bundle - King
41 reviews

Feel like sheets from a 4 or 5 star hotel.

The FIRMER WinkBed - Queen
The FIRMER WinkBed - Queen
20 reviews

Still early but my wife is very pleased with our new winkbed.

The SOFTER WinkBed - Queen
The SOFTER WinkBed - Queen
19 reviews

The satisfaction guarantee is amazing. Trying the softer now to see which is better for my shoulders.

The PLUS WinkBed - King
The PLUS WinkBed - King
15 reviews

I am far beyond what you would consider a full-figure girl, and recently purchased the Wink Plus for plus-sized people. I was a bit worried when I heard that it was too hard for side sleepers, which I am. However it is remarkably comfortable, and I am in love with this bed! (Which also supports my 200+ lb husband and our German shepherd!)

The FIRMER WinkBed - King
The FIRMER WinkBed - King
20 reviews

Love this bed! Thank You so much Winkbeds!

The SOFTER WinkBed - King
The SOFTER WinkBed - King
19 reviews

Its just what I was looking for. I have wide shoulders and shoulder and lower back issues as a side sleeper. My experiences and recent research led to the conclusion the the softer WinkBed was the answer over the medium. The research info was correct! This mattress is just what I was lookin for! Their is much less heat retention than my older Tempurpedic. The medium would have been good. This mattress is not too soft, but it gives my body more even support for my needs.

DeepSleep Bundle - Cal. King
DeepSleep Bundle - Cal. King
41 reviews

Excellent quality! Very soft sheets.

The LUXURY FIRM WinkBed - Cal. King
The LUXURY FIRM WinkBed - Cal. King
61 reviews

Excellent quality. When opening shipping box, have a friend with you to help. It takes two to set up the bed and then two to get under the sheets.

BreatheCool Mattress Protector - King
BreatheCool Mattress Protector - King
9 reviews

Nice fit and quality materials

Platform Foundation - King
Platform Foundation - King
11 reviews

It was easy to put together and we like it

The LUXURY FIRM WinkBed - Full
The LUXURY FIRM WinkBed - Full
61 reviews

I've had it for less than a week and have not once woke up with back pain. My legs and arms are not falling asleep regularly and the best part, my pup can bring all her toys on the bed, jump around and nothing falls off. So far soooo good.

The PLUS WinkBed - Queen
The PLUS WinkBed - Queen
15 reviews

This purchase was a replacement mattress for my mother. I was impressed that I was able to get it in on my own and set it up for her without help thanks to the compact packaging. She's had her first night's sleep and said she found it very comfortable.

BreatheCool Mattress Protector - Queen
BreatheCool Mattress Protector - Queen
9 reviews

Too early to tell in mattress protector. Initial impression positive.

The FIRMER WinkBed - Cal. King
The FIRMER WinkBed - Cal. King
20 reviews

Initially went with luxurious medium firmness mattress. My lower back hurt and I had soreness all over my back. Exchanged for the firmer mattress. It's much better than the luxurious model. Back pain has improved tremendously. It's only been a week so still in break in phase. Amazing how they get the mattress into such a small box

The EcoCloud Hybrid - King
The EcoCloud Hybrid - King
4 reviews

The bed is incredible. Super plush and starting day 1 my wife and I are sleeping better already. Highly recommend!

See more products

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.

Business History

WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.

Company Representative

winkb
Wink B.
Typically responds within 5 days

How do I know I can trust these reviews about Wink Beds?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.7
2,644 reviews
Have a question about Wink Beds?