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    Zoro

Ratings On Other Platforms

Trustpilot
1.9 / 5
Better Business Bureau
2 / 5
Corporate Values

Overview

Zoro has a consumer rating of 2.12 stars from 233 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Zoro most frequently mention customer service, business days and tracking number problems.Zoro ranks 174th among Home Appliances sites.

  • Service
    70
  • Value
    72
  • Shipping
    67
  • Returns
    46
  • Quality
    55
Positive reviews (last 12 months): 21.7%
Positive
15
Neutral
0
Negative
54
View ratings trends
34
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I ordered a desk from zoro, worst customer service.
How would you rate Zoro?
Top Positive Review

“4 Orders - Low Prices, On Time”

Daniel S.
7/3/20

I recently placed 4 orders (June 2020). The orders included LED replacement light bulbs, felt padding for furniture, floor mats and motion sensors. All items arrived on time and in good condition. The bulbs were even packed with cellulose "packing peanuts" that dissolve in water. Overall good products, prices and deliver. A+

See positive reviews
Top Critical Review

“Merchandise comes broken, beat up, missing parts...”

Nathan K.
3/2/21

And Zoro does nothing about it. Their return policy stinks. If they arrive perfect, you're good. If they come with holes in the boxes, beat up, and look like they were re-routed through 3rd world countries, you are probably out of the luck. Calling customer service is a treat. No one can do anything besides make you pack everything back up in the crappy box that was falling apart to begin with and ship it all back, and then they still don't give you your refund. Buy from Amazon.

See critical reviews

Reviews (233)

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Reviews that mention popular keywords

customer service (47)
nathank216
1 review
7 helpful votes
March 2nd, 2021
Verified purchase

And Zoro does nothing about it. Their return policy stinks. If they arrive perfect, you're good. If they come with holes in the boxes, beat up, and look like they were re-routed through 3rd world countries, you are probably out of the luck. Calling customer service is a treat. No one can do anything besides make you pack everything back up in the crappy box that was falling apart to begin with and ship it all back, and then they still don't give you your refund. Buy from Amazon.

Products used:
shelving, what was left of them.

Service
Value
Shipping
Returns
Quality
keving1301
1 review
1 helpful vote
January 14th, 2022
Verified purchase

Ordered a simple product. A month later no tracking. One of many emails CS rep says "I can't find the tracking either. My supervisor says I need to look into this" Every delay is 4-6 days with really really dumb answers including fake tracking number. Getting my money back from my cc bank. Zero stars for zoro.

lizh256
1 review
2 helpful votes
January 30th, 2022

Ordered 20 pieces of cork board and 5he showed up very quickly. However, they showed up loose in a used, beat-up oversized box held together with lots of packing tape. Literally every piece of cork was broken, with crumbly pieces littering the bottom of the box. Customer Service is abysmal. They told me they'd refund me 10 business days AFTER they receive it back. I'm pissed.

Service
Value
Shipping
Returns
Quality
josied31
1 review
1 helpful vote
October 2nd, 2020

Seriously, is taking me 3 months and I still have the item that weights more than 80 pounds. I purchased from Walmart and the item arrived cracked. Walmart said to contact Zoro. Unfortunately Zoro's customer service is terrible. No one answers and the answering system keeps you in line for hours. I'm not kidding hours. Zoro promise to send you an authorization to take your item to UPS but the doc is not the correct one. So Walmart and Zoro kept bouncing back and fort and don't forget that the item is heavy.

robertm2475
1 review
8 helpful votes
March 28th, 2020

On their website showed a set of socket in a grey case 1/4" for 9.99 so I ordered thinking what I saw was a set instead they shipped me one deep 1/4" drive socket misleading advertisement I complained and later saw it posted not actual product! I'm telling anyone the buys something from Zoro be careful to read it close thus guy will not be buying from them again

daniels978
2 reviews
9 helpful votes
July 3rd, 2020

I recently placed 4 orders (June 2020). The orders included LED replacement light bulbs, felt padding for furniture, floor mats and motion sensors. All items arrived on time and in good condition. The bulbs were even packed with cellulose "packing peanuts" that dissolve in water. Overall good products, prices and deliver. A+

tatyanac4
2 reviews
3 helpful votes
August 30th, 2021
Verified purchase

Ordered Chandelier from Zoro, Never received product,
After weeks and emails to Zoro, "Must send from factory", costumer service explain,
Call to factory, "We are don't have this product anymore",
But lamp still is still on Zoro wed with 3 Day shipping,

I recommended to Zoro and other this virtual type company to start real estate Mars land if it not sold et, picture is free from NASA.web.

Tip for consumers:
Check other websites, try to found product maker.

Products used:
light chandelier

Service
Value
Shipping
williame630
1 review
20 helpful votes
April 27th, 2020

Simple purchase of and "In Stock item" that ships from manufacturer... Ships in 10 business days... or 21 that's close though. This appears to be a cut rate third person sales site that hopefully will go under to make room for companies who can deliver what's promised. The customer service representative was very polite. Sad she has to apologize for such a dirty company. Long story short, in stock ships in 10 business days or less means no idea if its in stock and ships when it ships no rush.

susank1564
1 review
4 helpful votes
May 21st, 2021

I work for a multi-billion dollar company and simply asked to be sent a quote for very large ticket item. Did NOT ask for discount! Need to have very large purchases pre-approved. This would have been 1st of many orders to follow to replace all of our stairs. Cannot call - left on eternal hold. Tried customer service email and received reply to just order online - no special pricing. So very frustrated.

Tip for consumers:
look elsewhere for items

Products used:
have not ordered

Service
Value
fredf214
1 review
2 helpful votes
May 11th, 2020

I spend about $2000-$3000/year from Zoro for about 8 years. Good prices, and with coupons they are even better. Plus free shipping on $50+ orders. Sometimes the product info is incomplete, so go to the mfg's site. If a price seems off, it is probably a typo. Ex; a stainless hanger bolt I wanted was listed at $110. The price was really for a box of 100, which turned out to be way lower than anyone else. Fred Feld in FL

michaeld2745
1 review
15 helpful votes
July 18th, 2020

Placed an order that was suppose to be delivered on Sat 7/18 but later that day at 4:30pm tracking shows order delayed till Monday 7/20. Of course order contained critical AC parts for a customer's central AC so I really needed them with heat wave coming to Northeast. Tried calling them, nobody answers. Over 33 minutes on hold till I gave up. Useless company! I will NEVER buy from again. Mike

christopherw727
1 review
7 helpful votes
August 11th, 2020

I ordered a safe from Walmart which was proxied through zoro. Delivery date comes and goes no item. Walmart and i reached out to their joke of a customer support system, neither of us got anyone from over there. We called and emailed. The order came to my town then magically disappeared. Its under my suspicion that zoro employees crooks who like to steal packages, change my mind zoro. I will avoid this company like the plague. Id give negative stars if i could.

morgandeh
1 review
1 helpful vote
June 21st, 2021
Verified purchase

Found exactly what I needed. Good price. My package actually arrived sooner than I had expected it. Very satisfied.

Products used:
Attic fan shutter

Service
Value
Shipping
Quality
firsttimec2
1 review
19 helpful votes
June 24th, 2020

I agree with the current overall rating: "The most common issues with Zoro.com are around customer service, which is not as good as expected by some customers."
I placed an order 7 days and haven't received any shipping information yet. I just spent an hour on their customer service phone line only to hear about a hundred times how important my call is to Zoro. My phone ran out of juice before anyone answered my call.

elisan24
0 reviews
1 helpful vote
January 21st, 2022

They claim to have no-hastle returns but that is a blatant lie. I spoke with someone eventually I asked to speak with a supervisor because this agent didn't have the answer to my question... after 10 minutes on hold was denied. I have never had such an experience. I try to give other companies a chance but Amazon is the best for a reason. Would never recommend use or this company again!

Service
Value
Shipping
Returns
Quality
lz217
1 review
1 helpful vote
March 10th, 2021
Verified purchase

Read other reviews here because I had never heard of Zoro and still decided to pull the trigger. I needed 5 D ring tie downs for a trailer. They had them for 28 each, e trailer had them for 42, so I ran the risk for the 70 dollar savings + free shipping. They were sold by Zoro and in stock, I think this is key for good service. Shipped the SAME DAY and arrived a THE NEXT DAY undamaged with all parts.

Tip for consumers:
Buy in stock and sold by Zoro not third party

Service
Value
Shipping
Quality
michaelg3725
1 review
2 helpful votes
September 23rd, 2021

Purchase the ceiling fan for a rental that I live in and found out it was the incorrect unit that I needed. Tried to return it but evidently they have a 30-day return policy and even though I just spent six weeks in the hospital and had no opportunity to do so they won't help me out in any way shape or form and I just lost $140 through these lousy pieces of crap, don't waste your time go to a company that actually has customer service and will help the customer

danielb1488
1 review
2 helpful votes
December 30th, 2020
Verified purchase

I placed an order on Dec 4 which was to ship in 10 business days. It is now about two weeks later and still no shipping information and they can't provide me with any form of ETA. Just some communication, even bad news, is better than none!

Service
Value
Shipping
Returns
Quality
thomasb1586
1 review
18 helpful votes
April 12th, 2020

I bought an aluminum screen door guard that I ended not being able to use. I contacted Zoro Customer Service and was told they couldn't process the return because it was carried out by one of their "re-sellers." I would have to deal with the reseller. I haven't contacted them yet but this is heading towards being way to much trouble.

I could have ordered this thru a big box store & the return could have been done immediately without nonsense.

Never again.

sessels
4 reviews
4 helpful votes
February 15th, 2021
Verified purchase

I bought a dresser from them which did not arrive. I emailed multiple times for assistance, but got copy and paste emails in response. They have no interest in resolving the problem.

davidk2465
1 review
0 helpful votes
July 7th, 2021

I read other reviews about slow shipping or other bad reviews and got really concerned but they were the only place that had the particular emergency light I needed. Took a chance and ordered yesterday 26 JUL at 11:23AM. It shipped the same day and just arrived here in Virginia via FedEx ground at 1PM - could not have done any better. Very pleased. Even Amazon does not hold a candle to that since they now use USPS

Service
Value
Shipping
Quality
amym1611
1 review
3 helpful votes
December 17th, 2020

I was directed to zoro.com by Capital One shopping app, they had a gaming chair my son wanted for Christmas, I ordered and everything seemed way to easy; the next morning I have an email saying my order was cancelled, no explanation or why, I cannot respond to email; sent email to customer service as directed in email and received a notice it would be responded to in 48 hrs... this is a Christmas gift. I need information before then.

jamesl1024
4 reviews
18 helpful votes
January 10th, 2021

Placed my first order with this online site and was a bit skeptical, but pleasantly surprised. I ordered the wrong item and called to initiate a return. Spoke with a representative today by the name of Rae and was provided excellent customer service. Was very impressed as she went out of her way to resolve my concern and assisting me with finding the right product. Their pricing is by far the most competitive I've seen online and very fast shipping. Would highly recommend giving them a try!

Service
Value
Shipping
Returns
Quality
scottw1480
1 review
1 helpful vote
October 28th, 2021
Verified purchase

My first purchase from this newly formed company (1 year old) but doubt very much they will last another Year, total cowboys and very awkward to deal with

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
patrickg662
1 review
0 helpful votes
December 15th, 2021

Ordered a trailer hitch for decent price, then realized I hadn't researched the company. I called to cancel and immediately spoke to a knowledgeable person who said I could have a refund but I decided to see what would happen and I received it even more quickly than the rep thought it would be. Shipped directly from Curt in Wisconsin so maybe that made a difference? Wanted to add my 2 cents because it was a great experience with my order.

Products used:
Trailer hitch

Service
Value
Shipping
Quality

Q&A (13)

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