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    Zumiez

Ratings On Other Platforms

Trustpilot
2.1 / 5
Better Business Bureau
1.3 / 5
Corporate Values

Overview

Zumiez has a consumer rating of 2.54 stars from 76 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Zumiez most frequently mention customer service problems.Zumiez ranks 16th among Skateboarding sites.

  • Service
    18
  • Value
    16
  • Shipping
    17
  • Returns
    14
  • Quality
    15
Positive reviews (last 12 months): 26.3%
Positive
5
Neutral
1
Negative
13
View ratings trends
15
See all photos

What reviewers want you to know

Positive highlights

  • Everything arrived on time, everything was exceptionally good quality and had no issues with customer service.
  • After I made my online order, I foolishly read all the horrible reviews that Zumiez.

Critical highlights

No critical highlights yet

How would you rate Zumiez?
Top Positive Review

“Very pleased”

Chris S.
2/3/21

Ordered online 2 separate times this January, qualified for free 3-7 day shipping, was offered to upgrade shipping 1-3 days for $, went with free basic, got the stuff in 3 days both times, love the globe fusion and Sabre shoes as I always do. Chino pants are super comfy (wish they had 33 waist). Had personal hand written well wishes on each invoice. Overall, I have no complaints at all. Toronto Ontario Canada

See positive reviews
Top Critical Review

“Refused full refund”

Lisa P.
1/6/22

Bought a gift less rain 2 weeks ago, merchandise has never been used, still has tags, and original receipt. Store manager refused to give full refund. Only offered partial refund of item being on sale though I had a receipt showing full price. Left with my merchandise & receipt. Tried calling customer service twice with being on hold for over 30 min. Each time. Will never purchase from Zumiez again. Worst customer service ever!

See critical reviews

Reviews (76)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (13) order (29)
lisap2136
1 review
0 helpful votes
January 6th, 2022

Bought a gift less rain 2 weeks ago, merchandise has never been used, still has tags, and original receipt. Store manager refused to give full refund. Only offered partial refund of item being on sale though I had a receipt showing full price. Left with my merchandise & receipt. Tried calling customer service twice with being on hold for over 30 min. Each time. Will never purchase from Zumiez again. Worst customer service ever!

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
mattiab8
1 review
0 helpful votes
April 12th, 2021

So let me explain. I ordered from their site some sandals a month ago and the tracking never updated, so I wrote them to check whats going on. Never heard anything from them. Then I wrote a mail to DHL to check if they have messed up my order, but they told me that Zumiez never handed over my package to them. Tried to contact their customer service 3 times now but never heard back from them..

chriss2809
1 review
6 helpful votes
February 3rd, 2021
Verified purchase

Ordered online 2 separate times this January, qualified for free 3-7 day shipping, was offered to upgrade shipping 1-3 days for $, went with free basic, got the stuff in 3 days both times, love the globe fusion and Sabre shoes as I always do. Chino pants are super comfy (wish they had 33 waist). Had personal hand written well wishes on each invoice. Overall, I have no complaints at all.
Toronto Ontario Canada

Tip for consumers:
Search the bogo 50 percent off sales first. Use the filter for you size, style or brand. It’s nice to get lucky and find some : buy one get one free deals randomly.

Products used:
Globe Sabre fusion and fila shoes
6 Vans , chino, empyre chino pants Blk/blue
North face hat
Santa Cruz & vans tees

Service
Value
Shipping
Returns
Quality
sabrinam171
1 review
2 helpful votes
June 15th, 2020

Literally worst website ever! As I'm picking things and adding them to by bag for about 45 minutes I go to check out just to find out EVERYTHING IS "out of stock" I'm sorry but if I'm adding items to my cart they should be locked in! Not eligible for someone else to purchase! I just spent 45 minutes going through this website just to go check out and find out that literally everything is out of stock now that's in my bag lmao waste of my time. Don't waste yours!

rv86
1 review
0 helpful votes
July 31st, 2021

That's the worse service what I can receive I buy my jewelry and they said it don't go charge of color and when I come back to ask why it change they say that's not them problem I never go buy there no more they got a the worse customer service. I am so disappointed I do not recommend it for anything

rachelg704
1 review
0 helpful votes
November 14th, 2021

Sends out emails claiming items are up to 75% off, but I looked through all of clearance and could not find a single thing even close to 50% off! Prices are extremely high to begin with. You might get $5.00 off if you are lucky. Some only have $1.00 off!

sylvainl31
1 review
2 helpful votes
June 10th, 2020

I'm really happy about my last purchase. It arrives safe and sound and the skateboard deck is in perfect condition, no tear at all on the shrink wrap.
In the first place, i was not very confident to order at that store after reading reviews and bad comments about Zumiez on internet.
I tried and i'm satisfied!
Customer service in this time of Corona virus is not so bad after all. Better call them instead of waiting for a response by email. It's faster.
Fast delivery for a free shipping thing:)
Will do business with Zumiez again if i have to!

dagmarh3
1 review
6 helpful votes
January 5th, 2021
Verified purchase

Ordered a t-shirt on the 10th of December. Immediately after my purchase, I got an email that my order was shipped. Today, almost 4 weeks later, the status of my order remained the same. The package is still in Kenner, LA, and wasn't even shipped, the liars! I called DHL customer service, the -very friendly- lady on the phone told me that the order was never even ready for shipping and she recommended me to reclaim my money. I already tried to contact Zumiez by filling in the support-form 2 times, to get 2 times the same automatic generated email... I'm deeply disappointed. Online shopping is the only way to buy things these days, but experiencing an event like this, makes it very suspicious.

Tip for consumers:
Just don't. Be aware of the negative reviews, they are truthful and it's unfortunate that an innocent order brings so much hassle.

Products used:
I'm not able to answer this question because the problem is that I haven't received my order yet.

Service
Value
Shipping
davidd230
8 reviews
4 helpful votes
July 22nd, 2020

Literally worst website ever. I ordered 150$ worth of clothes. After 4 weeks they didn't ship anything so I asked for a refund but they never sent any. Do not order from this website

brianr1189
1 review
1 helpful vote
May 17th, 2021

0 stars and a big thumbs down ur order will take forever even when u pay for express 2 day shipping stay away go to Amazon instead or hell even eBay

Tip for consumers:
Go somewhere else pls don't order from Zumiez

Products used:
Shirt

justinp218
1 review
3 helpful votes
May 27th, 2020

I ordered something over a month ago and still have not got my order! After many attempts to fix this I still have not received anything! On one attempt it was sent back but no one contacted me and they kept the money out of my account?! Horrible service! I still have not received my stuff and have been charged for it

haleyf41
3 reviews
6 helpful votes
February 12th, 2021
Verified purchase

Love shopping here there's always really good deals like buy one get one 50% off and huge discounts on last season models and wear. Love that they have smaller unknown company decks at different stores and a lot of sick stickers which is the best. And ways to get points to get free stuff on the Zumiez Stash app too!

Service
Value
Shipping
Returns
Quality
peterl915
1 review
1 helpful vote
March 20th, 2021

I doubt people work at zumiez sell my information, this is unacceptable.
My credits card be scam over 1k back at 2020 January.
Please be careful. When you purchase at zumiez
It's a very bad experience.

clairef130
2 reviews
0 helpful votes
June 20th, 2021

All my snowboarding equipment is ordered here. I loved the quality. It is unique and top-notch. The shipping was fast! Thanks!

mandin6
1 review
0 helpful votes
May 24th, 2021
Verified purchase

We bought our niece her first pro deck for her 13th birthday and the experience was phenomenal. Not only was the staff personable and friendly but they extremely knowledgeable! They believed in the products they were selling. Good customer service is a hard thing to come by anymore, the Zumiez team in Millard NE's Oakview Mall is one the reasons we still like to buy our sweet gear in person. Kudo's guys, you rock. You helped make this day unforgettable. We will be back.

Tip for consumers:
pretty easy

Products used:
skate board, hoodie, shirts, masks, stickers

Service
Value
Quality
darioz6
1 review
0 helpful votes
January 11th, 2022

Purchased a bag over 100 dollars with express shipping, says it delivered but never deliverd and i tried contacting them and haven't gotten a response yet, waste of money that i worked hard for.

luisp97
1 review
2 helpful votes
July 29th, 2018

I ordered a long-sleeve shirt from their website and one of the arm holes are wider than the other for some reason. Heavily recommend buying in store so you can try the clothes on.

jakobc17
1 review
7 helpful votes
March 11th, 2020

Now when I ordered through there website and it was my first time, since it wasn't Amazon I was expecting longer shipping, but they exceeded my expectations. They were extremely quick and have a great package tracker. They also left me a little note in my receipt telling me my choice in clothes was "sick" and gave me a pack of stickers for free! Amazing service

carlosm583
1 review
0 helpful votes
May 3rd, 2021
Verified purchase

I was interested in buying off the zumiez site and found a dope jacket that I ended up ordering as a size M. Then fast forward 5 days later to see tracking status and check where it's at, but only saw blank with no progress. I got concerned and looked up reviews about the website, which I should've done earlier but anyway, most reviews sounded terrible and made the website sound bad overall that made me a bit overwhelmed about the purchase until an hour later same day next thing you know a package arrives with the jacket and size on point:)
And the shipping time took from April 28 -May 3 which is great compared to some reviews hearing that there packages take a month or some never arriving. Hope someone takes my word and gains from this as trust

Service
Value
Shipping
Returns
Quality
bamh
1 review
0 helpful votes
March 8th, 2022

I purchased 3 tops and 3 bottoms PSD (short style) for my daughter as a birthday gift. It took almost a month to get them. My daughter does not like the short bottoms and I requested to return them to exchange for the long bottoms. I received an email today that states due to the nature of the item, it can not be returned. I am livid! There is nothing that indicated final sale when I ordered them. I can not believe I spent $124 and can not use the item. This has to be the worst customer service ever. I have had them for a week now--so not outside the 30 day window! I will never purchase from Zumiez again! Horrible!

Tip for consumers:
Notification of whether an item is final sales BEFORE purchasing.

Products used:
None! I ordered PSD underwear and matching sports bra.

Service
Value
Shipping
Returns
Quality
ethanl81
1 review
4 helpful votes
December 16th, 2020

I recently ordered presents for my loved ones of of Zumbies, I ordered them over a month ago with them saying it would be delivered in 5-11 business days it's been over 20 and still have not received my items. Not only have I emailed them but the delivery tracker has still not moved since the 7th of December after reading other reviews I have regretted my choice in ordering off of this website they said my order was a total of $90 but after ordering the price charged just kept
Increasing. If I'm not to receive my order or get an email back I'll be very disappointed and angry. Not only will o have lost money but I will have no presents to give out!

nh180
1 review
1 helpful vote
December 24th, 2021

We live in Canada and found the items we wanted at the US site. We placed our order and after waiting for weeks, not only was the border fees more than anticipated, the items were not what we had ordered. The sizes were wrong (ordered large and got small) and the hat we ordered looked like it was kicked around on the floor for awhile before they sent it. When we called to look at getting the items returned and get what we had wanted, they said they would send a return slip and refund us, but the border fees are our own problem. When asked when we could get the items we ordered, they said that it was on us to contact them in the future to see if it is in stock.

Don't recommend to anyone. Customer service doesn't care about the customer or the state of the items being shipped.

Service
Shipping
Returns
aarons431
1 review
5 helpful votes
August 9th, 2020

When I get an email from zumies.com, it will say "sale, up to 85% off". There is nothing close to even 50% off. Most things are $15-$20 off, and its more like you are paying 85% of the regular price. Whats up with that?

alecr41
1 review
1 helpful vote
May 13th, 2021

So I bought some things and they told me that it was normal that the address said California but my package actually arrived at California so they are not to be trusted, it is a $#*!ty website $#*! them.

Service
Value
Shipping
Returns
Quality
haileyg22
1 review
1 helpful vote
December 7th, 2020

I have never been a big fan of their products but I know plenty of people who love their website and stores. Christmas is coming up so I purchased an expensive chain from them for my boyfriends present. The chain came and it looked nothing like the picture and I absolutely did not want to give it to my boyfriend so I paid $15 to send the chain back and I have not received a refund or anything. I have contacted the company 4 times and they have not even given me a response back. This happened early November and it's December still being ignored and still have not gotten my $125 back. The product was in perfect condition when I sent it back, this is disgusting behaviour from them and I don't think I will ever buy anything from them again.

Tip for consumers:
Don’t purchase something online unless you are absolutely sure about it because returning things to zumiez is a nightmare

Service
Value
Shipping
Returns
Quality

Q&A (7)

Answer:

Zumiez is terrible at shipping to any country that isn't the USA, and the custom fees and taxes to deliver to Canada are ridiculously exorbitant.

By Travis M.

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Shop Zumiez online for cutting edge clothing, shoes, accessories, and gear for skateboarding, snowboarding, and surf lifestyles for guys, girls, and kids. Free shipping everyday.

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